IT Trainer
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| Job Type | Permanent Full Time |
| Location | Crawley |
| Area | West Sussex, UK |
| Sector | IT |
| Salary | £45K DOE plus excellent company benefits |
| Start Date | |
| Advertiser | Nicola Francis |
| Telephone | 01342325316 |
| Job Ref | NF11687 |
- Description
- Lloyd Recruitment Services are pleased to be working with an award-winning professional services firm in the Crawley area who are in search on an experienced and approachable IT Trainer to join their team on a full-time permanent basis.
The role is based in Crawley, but training will also need to be delivered in their offices across the Southeast, as well as remotely.
Job purpose
Develop and deliver IT user training for numerous software systems including:
Practice and Case Management System
Document Management System
Microsoft Office
Other software
The ideal candidate will work with stakeholders and users to analyse and define business requirements and fulfil requirements via use of software applications and online IT services.
What’s in it for you?
Salary up to £45K
Holidays: 25 days per annum increasing with years of service up to 30 days
Employee assistance programme
Hybrid working 3 in / 2 WFH
Life Assurance
Private Healthcare
Pension Scheme
Cycle to Work Scheme
Discount on company services and across various different retail and entertainment services
Responsibilities and duties
Run group and individual training sessions for new and existing IT systems, either remotely or in-person
Develop and maintain IT training materials in a range of formats, including user guides, e-learning, interactive user agents (Kryon), and video
Facilitate User Acceptance Testing (UAT) for new systems
Work with stakeholders across the business to analyse and define ‘best practice’ use of software applications
Work directly with users and work with the Head of IT to analyse business and client challenges and opportunities and resolve through production of training courses and/or documentation/faq’s
Address ‘how to’ user queries around IT application use when escalated by the IT Helpdesk
Responsible for planning and running all new joiner central inductions, covering IT systems training and other centralised sessions as required. Following up with all new joiners to ensure they are competent in their use of our systems and offering refresher training as necessary
Identify training needs resulting from software upgrades and changes and create a training and/or communication approach to ensure user adoption
Carry out relevant administrative duties
Knowledge, skills and experience required
Experience within a dedicated IT training role, ideally within a professional services firm
Delivering IT Training in a variety of different environments, such as one-to-one, group sessions and remote sessions, to all levels of candidate
The ability to thoroughly learn new software applications, either through provided training or through independent learning and research
Experience using e-learning systems to deliver on-demand user IT training
Strong organisational skills
Excellent IT applications skills, in particular Microsoft Office
Experience with Document and Case Management systems
Aderant and/or iManage experience would be particularly beneficial
Experience with other applications including Bighand, Isokon and Kutana Kappris would be advantageous
A sound knowledge of cyber security
Enthusiastic, motivational, with a proactive ‘can do’ approach
Ability to thrive in a fast paced and rapidly changing environment
Excellent people and communication skills
Ability to work effectively both individually and as part of a team
Due to the high volume of applications – Lloyd Recruitment Services can only contact shortlisted candidates
