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Arrears Advisor

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2022-01-17 14:12:371970-01-01 Lloyd Recruitment Services Limited
Job Type Permanent Full Time
Location Redhill, Surrey
Area Surrey, UK Surrey UK Redhill, Surrey
Sector Customer Service Call Centre
Salary £20500 - £21000 plus quarterly bonus incentives & £500 flexible
Start Date ASAP
Advertiser Mollie Egan
Telephone 01372 818 299
Job Ref ME11564
Arrears Advisor

** Basic Salary £20500 - £21000 ** Plus realistic quarterly bonus incentives & £500 flexible bonus ** Excellent benefits package ** Friendly and welcoming office environment **

  • Are you looking for an opportunity to work for a recognised employer, who is passionate about their customers and continually invest in their employees?
  • Hardworking and motivated individuals are rewarded with excellent benefits and a quarterly incentive plan.

Lloyd Recruitment Services are delighted to be working with a market leader, who were awarded the world’s best bank for Financial Inclusion 2021.We are on the lookout for customer focused individuals to join their arrears team. You will be a supportive and friendly voice on the end of the phone, and you'll provide consumers information and recommendations based on your listening abilities.

We are looking for those that have previous call centre experience (inbound or outbound), or those that enjoy customer service and want to invest in their career.

  • Receiving incoming and make outbound calls to customers in arrears
  • Offering customers appropriate financial signposting, suitable and appropriate options, and guidance on their finance agreement
  • Undertaking an affordability assessment with the customer to establish what they can afford to pay and negotiate payment arrangements by understanding the customers’ circumstances
  • Ensuring accurate updates on all accounts and process customer payments using relevant systems
  • Be persuasive, tenacious, and self-motivated; Use negotiation and persuasion skills to gain customer commitment
  • Taking ownership of queries and complaints, manage and report them
  • Administering and maintaining customer agreement
  • Deal with or escalate any identified risks in relation to risk policies and/or legislative and regulatory guidelines

*These are urgent positions so don’t delay and apply today*

NB: Lloyd Recruitment Services would like to thank you for taking the time to apply to this vacancy. However, unfortunately due to a high number of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within seven days, please assume that you have not been shortlisted on this occasion. However please do join our Facebook community, to be the first to see our new positions.

Key Words: Arrears Advisor, Arrears, Customer Service, Financial Services, Insurance, Banking
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