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Dealer Services Advisor

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2022-01-17 13:57:021970-01-01 Lloyd Recruitment Services Limited
Job Type Permanent Full Time
Location Redhill, Surrey
Area Surrey, UK Surrey UK Redhill, Surrey
Sector Customer Service Call Centre
Salary £17000 - £19500 + Quarterly bonus incentives
Start Date ASAP
Advertiser Mollie Egan
Telephone 01372 818 299
Job Ref ME11563
Dealer Services Advisor

  • Motor Trader Industry Awards 2019 – Winner for Finance Provider of the year
  • Motor Finance Winner 2019 – Bank-Owned Independent Finance Provider of the year

"Judges praised the business for growth and investment in the UK motor finance market as well as its commitment to partnerships with dealers and manufacturers"

** Excellent Benefits ** Positive Work Culture ** Future Career Development ** No two days the same ** Quarterly Bonus Scheme – extra earning potential £1500 - £2500 **

We are thrilled to be recruiting for our well-established client, who are looking for an enthusiastic individual to join the team. Not only will you provide support, but you will also be the first point of contact to all motor dealerships and their in-house sales teams.

With excellent interpersonal skills, you will be joining a friendly and welcoming team and work in an ever-changing role.

The ability to problem-solve and build relationships is a must as this is not your typical call centre role.

  • Provide relevant assistance to resolve dealer inquiries or requests
  • Liaise with dealers, field-based workers, and other business departments to handle inbound phone queries from supporting dealers and internal sales staff
  • Take care of all incoming post as well as the department mailbox.
  • Manage all Generic Interface issues.
  • Handle or escalate any identified risks in accordance with corporate policies and/or legislative and regulatory requirements.
  • Comply with all compliance and regulatory requirements, including GDPR.

The Ideal Candidate:
  • A team player, whilst also being able to work autonomously
  • Strong interpersonal skills and an excellent telephone manner
  • Ability to work well under pressure and to tight deadlines
  • Positive and enthusiastic approach
  • Previous telephony experience
  • Adequate computer literacy and numeracy skills
  • Good verbal and written communication skills

NB: Lloyd Recruitment Services would like to thank you for taking the time to apply to this vacancy. However, unfortunately due to a high number of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within seven days, please assume that you have not been shortlisted on this occasion. However please do join our Facebook community, to be the first to see our new positions. 
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