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Auto Enrolment Administrator

2022-01-05 16:35:142022-02-01 Lloyd Recruitment Services Limited
Job Type Permanent Full Time
Location Croydon
Area Greater London, UKSurrey, UK Greater London UK Croydon
Sector Financial Services Office Support
Salary £21,000 to £24,000
Start Date ASAP
Advertiser Lee OBrien
Telephone 01372818299
Job Ref LO 11524
Auto Enrolment Administrator

Lloyd Recruitment Services are recruiting on behalf of a highly reputed, professional financial services organisation that seek an Auto Enrolment Administrator to provide support to clients through completion of administrative duties and handling queries.

Please note, this is an office based position, based in central Croydon.

The administration team provides a first level of contact support and response for clients (which include IFAs, Accountants, Employers and Employees), and works closely with other teams, as well as third party business partners, to ensure the highest possible level of service at all times.

The Auto Enrolment Administrator role is key to the delivery of administrative services to clients. The role is dynamic in that your day can contain a variety of different tasks ranging from specific and scheduled administrative tasks to email assistance to clients or 3rd parties. You will provide immediate support to the business by fulfilling various tasks as identified by the Corporate Administration Management Team.

Key Tasks and Responsibilities
  • Provide administrative support to all teams and 3rd party business parties who may assist participating Employers and their employees
  • Provide telephony and email based support and information to Advisers, Accountants, Employers, Employees (of participating employers) and scheme members who require help / clarification / information on our Auto Enrolment solution(s)
  • Resolve queries, troubleshooting and concerns expressed by employees, employers and Introducers to their online application and / or the auto enrolment processes and communications, providing appropriate guidance where necessary
  • Adhering to internal processes and protocol to ensure all administrative requirements are met and strict deadlines are met in accordance with regulated administrative tasks
  • Providing MI – including the provision of all supporting data, collateral and collation of all necessary information
  • Manage the uploading of data and communications to company software to keep a complete audit trail

Qualifications, Experience and Skills
  • Previous administrative office experience is essential, any experience within the broader financial services industry, or more specifically within Pensions, Payroll software or Pensions within Payroll could prove to be advantageous
  • Strong and accurate data entry skills coupled with first class communication skills
  • IT literate and experienced with Microsoft Office Suite (especially Excel, Word, and Outlook), and Sharepoint)
  • Job history demonstrating an embracing of new systems quickly (i.e., different databases, programs or software)

NB: Lloyd Recruitment Services would like to thank you for taking the time to apply to this vacancy. However, unfortunately due to a high number of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within seven days, please assume that you have not been shortlisted on this occasion. However please do join our Facebook community, to be the first to see our new positions.
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