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Customer Payments Advisor


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2021-12-03 11:36:341970-01-01 Lloyd Recruitment Services Limited
Job Type Permanent Full Time
Location Redhill
Area Surrey, UK Surrey UK Redhill
Sector Customer Service
Salary £18,000 to £19,500
Start Date
Advertiser Emma Walsh
Telephone 01372818299
Job Ref EW 11160rp
Description
** Start Date: 10th January 2022 **

** Interviews taking place NOW **

** Excellent Benefits Package ** Friendly Office Environment **Excellent Benefits and Quarterly Bonus scheme **


Lloyd Recruitment Services are delighted to be working with our client, who are looking for customer focused individuals to join their arrears team. You will be a friendly voice on the end of the phone, and using your listening skills will provide advice and guidance to the customers.

We are looking for those that enjoy customer service and want to invest in their career.

Duties:
  • Receiving incoming and make outbound calls to customers discussing
  • Offering customers appropriate guidance on their finance agreement
  • Undertaking an affordability assessments with the customers to establish what they can afford to pay and negotiate payment arrangements by understanding the customers’ circumstances
  • Ensuring accurate updates on all accounts and process customer payments using relevant systems
  • Taking ownership of queries and complaints, manage and report them
  • Administering and maintaining customer agreements

NB: Lloyd Recruitment Services would like to thank you for taking the time to apply to this vacancy. However, unfortunately due to a high number of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within seven days, please assume that you have not been shortlisted on this occasion. However please do join our Facebook community, to be the first to see our new positions.

Key Words: Arrears Advisor, Arrears, Customer Service, Financial Services, Insurance, Banking
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