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Quality Control Manager

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2021-12-02 15:21:421970-01-01 Lloyd Recruitment Services Limited
Job Type Permanent Full Time
Location Redhill
Area Surrey, UK Surrey UK Redhill
Sector Financial Services
Start Date ASAP
Advertiser Emma Walsh
Telephone 01372818299
Job Ref EW 11459
New Year, New Career
** Based in Central Redhill ** Basic Salary £32k ** Excellent Quarterly Bonus – annual earnings £34k - £36k ** Excellent Benefits Package ** Working For An Internationally Recognised Brand ** 27 days holiday plus Bank Holidays **

Quality Control Manager

Lloyd Recruitment are pleased to be working with our client who are seeking an experienced Quality Control Manager to join them and their team.

He successful individual will be responsible for managing day to day tasks within the Quality Control Unit, this will cover all areas of Controls, Oversight & Service Improvement. Ensuring internal compliance within the companies Framework you will ensure the company follows continuous improvement to ensure fair customer outcomes and regulatory adherence.

Main Duties:
  • Embrace change, influence the office environment to do what’s right for our customers, and getting it right the first time.
  • Promotes a culture of treating customers fairly within the business function ensuring behaviours and processes are reflective of the principles of conduct risk.
  • Deal with or escalate any identified risks in relation to the risk policies and/or legislative and regulatory guidelines in accordance with the companies group risk framework
  • Development of sustainable solutions
  • To direct and manage The QC Team to deliver high quality performance of individuals which promotes customer centric values.
  • Develop reports in a simple, friendly and direct manner
  • To develop, build and maintain relationships with internal stakeholders
  • Develop solutions for problems found in our internal systems or processes, including documentation
  • Effective development and use of MI to monitor and check performance of New Business, Customer
  • Services, Arrears Management and Financial Crime teams with focus on the quality of current processes.
  • Reviews and reports on the quality control checks to monitor performance and provide feedback.
  • Reports and supports on the required remediation activities within the department
  • Monitors the effectiveness of quality initiatives to ensure they produce significant business improvements.

NB: Lloyd Recruitment Services would like to thank you for taking the time to apply to this vacancy. However, unfortunately due to a high number of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within seven days, please assume that you have not been shortlisted on this occasion. However please do join our Facebook community, to be the first to see our new positions.
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