Events and Operations Executive
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| Job Type | Permanent Full Time |
| Location | East Grinstead |
| Area | West Sussex, UK |
| Sector | MarketingOperations |
| Salary | £23,000 - £25,000 DOE plus excellent benefits |
| Start Date | |
| Advertiser | Jenny Budd |
| Telephone | 01342 325 316 |
| Job Ref | JB11242 |
- Description
- Lloyd Recruitment Services are pleased to be working with a reputable business in the East Grinstead area who are currently in search of an Events & Operations Executive.
Job Summary
To fulfil a vital link between the Company and its customers facilitating the successful production and delivery of digital advertising campaigns, physical and digital events as well as delivering a great customer experience for existing clients and other customers.
Whats in it for you?
Salary of up to £25K
22 days annual leave increasing with service
Health Insurance from start of employment
Company pension at one years’ service 4% company contribution
Private Medical Insurance offered at one years’ service
Key Success Criteria
All customer marketing campaigns are delivered on-time and to a high standard
Deliver well attended and successful online and in-person events for the Company and its customers
Provide high levels of customer service to customers and colleagues
Maintain exemplary reporting and tracking and communicate any deadlines at risk
Key Responsibilities
Digital/Physical Events
Preparing digital events platform for each event including creating the event on the platform, uploading content, activating registration
Rehearsing speakers and sponsors for digital events
Live digital event production and delivery
Inviting, on boarding and live event management of event delegates for digital and physical events. Including post event survey management
Digital Analysis
Regularly producing and distributing traffic and user reports
Analysing the performance of advertisers in relation to spend, communicating the results internally and taking necessary action to assist and improve the results of lower performers
Liaising with website clients, users, and salespeople, to ensure high levels of customer service and taking responsibility for ensuring the standards set out in the Production Charter are met or exceeded
Communicating effectively with clients, colleagues and management, to promote good teamwork and avoid problems
Other Support
Managing customer data and all communications with customers including on boarding, recruiting them to events, setting them up on any digital groups (e.g. LinkedIn, member APP etc) and providing other administrative support as required
Assisting the Client Success Manager with projects as and when required
The Company may require you to work in other areas of the business, whether on a permanent or temporary basis, which reasonably reflects your skill set, abilities, and capacity
Competencies & Skills
Communication and influencing
Displays a positive and constructive behavioural style in all communications
Actively listens, checks understanding and interprets information
Ensures effective communication with colleagues and line manager and keeps them up to date with any issues that arise
Planning and organisation
Maintains an organised system to ensure all tasks are executed accurately and on time
Plans and prioritises effectively to create time for non-urgent tasks
Keeps clear records and notes that are understandable to others
Implements action plans to support the achievement of team objectives
Business perspective and orientation
Relates own goals and responsibilities to the website goals and strategy, and the other functional goals of the business
Works constructively with clients and salespeople to achieve most beneficial results
Uses common sense and initiative to act in the best interest of the business and propose new ideas/solutions where appropriate
Self-management
Manages own time intelligently to achieve optimum results
Prioritises effectively when unplanned tasks conflict with scheduled actions and distinguishes between the important and the urgent
Demonstrates high ethical standards and integrity, maintains social, company and ethical values in all work activities
Adaptability/flexibility
Able to maintain work standards in a changing environment
Sees change as a challenge and responds enthusiastically
Able to work with a range of personality types whose methods may differ
Positive attitude
Focuses on solutions rather than obstacles
Identifies problems early and discusses how to deal with them constructively
Due to the high volume of applications – Lloyd Recruitment Services can only contact shortlisted candidates
