Compliance Administrator - 6 month contract
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| Job Type | Temporary / Contract |
| Location | Croydon |
| Area | Surrey, UK |
| Sector | Office Support Graduate Opportunities |
| Salary | Up to £23000 |
| Start Date | ASAP |
| Advertiser | Lloyd Recruitment |
| Telephone | 01372 818 299 |
| Job Ref | LO10999 |
- Description
- Compliance Administrator – 6 month contract
** To £23,000 ** OFFICE BASED IN CROYDON ** PROFESSIONAL & FRIENDLY WORKING ENVIRONMENT ** PENSION ** LIFE ASSURANCE ** 22 DAYS HOLIDAY (PRO RATA) ** PRIVATE MEDICAL INSURANCE ** MON – FRI 9-5PM **
The Team is critical in performing administrative duties that ensure adherence and compliance to all regulations that we adheres to. The team often offers a first level of contact support and response for clients (which include IFAs, Accountants, Employers and Employees) or secondary level support to more in-depth administrative functions. The team works closely with other teams, as well as third party business partners, to ensure the highest possible level of service & support to our clients at all times.
The Compliance Administrator role is key to the delivery of administrative services and support to telephony and online based queries from clients. The role is dynamic in that your day can contain a variety of different tasks ranging from specific and scheduled administrative tasks to telephony and email support to clients or 3rd parties. You will provide immediate support to the business by fulfilling various tasks as identified by the Automatic Enrolment Compliance Management Team.
This position could also suit a fresh graduate with strong knowledge of MS Excel and first class written/spoken communication skills.
Key Tasks and Responsibilities
Provide administrative support to all teams and 3rd party business parties
Provide telephony and email based support and information to Advisers, Accountants, Employers, Employees (of participating employers) who require help / clarification / information on our Auto Enrolment solution(s)
Resolve queries, troubleshooting and concerns expressed by employees, employers and Introducers to their online application and / or the auto enrolment processes and communications, providing appropriate guidance where necessary
Adhering to internal processes and protocol to ensure all administrative requirements are met and strict deadlines are met in accordance with regulated administrative tasks
Providing MI – including the provision of all supporting data, collateral and collation of all necessary information in support of said MI
Manage the uploading of data and communications to company software to keep a complete audit trail
Pass clients who require regulated advice to the appropriate consultants so that everything we do always remains compliant
Be compliant in all activities in accordance with regulations and standards of the FCA, OFCOM, the Pensions Regulator and any other relevant regulatory bodies
Qualifications, Experience and Skills Required
A track record of roles that prove administration, data input and / or communication skills
IT / Computer literacy – An intermediate to advanced knowledge of Excel, as well as experience of using MS Outlook and Word
Obvious job history demonstrating that you embrace new systems quickly (i.e. have you worked on different databases, programs or software?)
Any of the following may be advantageous to your application
Some experience working within Financial Services
Any experience of Pensions, Payroll software or Pensions within Payroll
Personal Skills and Competencies
You are a team player and enjoy a busy, fast paced working environment
You have a professional manner and fantastic work ethic - you have the confidence and personal skills to work with a wide range of clients and colleagues
You have an exceptional eye for detail, are meticulous and methodical with a high level of accuracy – even when completing tasks under pressure or to tight deadlines
You are an enthusiastic self-starter, someone who takes initiative with a CAN DO attitude and you can be flexible within your defined role
You like variety in your working day and enjoy working in a small & growing team
You are a FANTASTIC Communicator – you have outstanding communication skills and consider yourself to be articulate with good tone and excellent grammar
You are highly organised and demonstrate the ability to multi-task and prioritise delivery in accordance with deadlines and within the defined quality requirements
You are determined, diligent and resourceful – you won’t be happy until you have resolved a client query to some satisfactory level
You like assisting with any sort of troubleshooting and have a knack to analyse problems and develop solutions within the scope of the knowledge at hand
You are reliable, teachable, adaptable and a keen and quick learner
You have a confident approach to dealing with client queries
NB: Lloyd Recruitment Services would like to thank you for taking the time to apply to this vacancy. However, unfortunately due to a high number of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within seven days, please assume that you have not been shortlisted on this occasion. However please do join our Facebook community, to be the first to see our new positions.
Key Words: Compliance Administrator, Compliance, Administrator, Admin, Troubleshooting
