Technology Support Executive
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| Job Type | Permanent Full Time |
| Location | Salford Quays |
| Area | Greater Manchester, UK |
| Sector | ITMedia |
| Salary | £18000 - £20000 |
| Start Date | |
| Advertiser | Lloyd Recruitment |
| Telephone | 01372 818 299 |
| Job Ref | KW10842 |
- Description
- Technology and Support Executive
Immediately needed for an expanding Insights team in Manchester.
Annual Bonus ~ Pension Contribution ~ 22 days holiday + closed at Christmas ~ Weekly Team Catch Ups Drinks ~ Regular Get Togethers
Working as part of a dedicated team to help in the delivery of their incisive marketing technology and data solutions. You’ll become a key part of the first line support team, whilst getting an excellent grounding in all areas and systems covered by the team, including tracking, tagging, analytics, reporting and customer data profiling.
Key responsibilities:
Monitor incoming support tickets and ensure correct information and detail is given to our data engineers from our client services and channel specialists throughout the business.
Help instil best practice for briefs into the team and assist in project scope work.
Organise, update and create training collateral and process documents for internal and external reference.
Ensure billed projects are record on our financial system correctly.
Action common admin support requests, such as granting access to software / platforms and some reporting tasks.
The person:
Excellent written and verbal communication skills
Previous experience in an administration role desirable, but not essential.
Extremely organised
·Able to demonstrate good troubleshooting and problem-solving skills
Experience of Excel, MS Sharepoint, Teams, Google Analytics, Jira beneficial.
NB: Lloyd Recruitment Services would like to thank you for taking the time to apply to this vacancy. However, unfortunately due to a high number of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within seven days, please assume that you have not been shortlisted on this occasion. However please do join our Facebook community, to be the first to see our new positions.
Keywords: Insight, Marketing Technology, Data Solutions, Tracking, Tagging, Analytics, Reporting, Customer Data Profiling, Channel Specialists, Software Platforms, Sharepoint, Teams, Google Analytics, Jira, Support
