Customer Support Assistant
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| Job Type | Temporary / Contract |
| Location | East Grinstead |
| Area | West Sussex, UK |
| Sector | Customer Service Office Support |
| Salary | £21k DOE |
| Start Date | ASAP |
| Advertiser | Nicola Francis |
| Telephone | 01342 325 316 |
| Job Ref | NF10739 |
- Description
- Lloyd Recruitment Services are working with a successful company based in the East Grinstead area who are looking for a Customer Support Assistant to join their team on a temporary 12 month contract.
The role:
This role will involve answering a high level of inbound calls, query resolution, inbox management and customer care! You will be working in a small team to advise customers on products and services they offer.
Key duties:
Answering high levels of inbound calls, providing excellent customer service
Provide technical support to Customers (training will be provided)
Managing inboxes for all queries / following up customer requests and orders
Liaise with sales teams for current and aftersales issues
Complete paperwork using SAP
Work closely with other departments, providing support when required
Other administrative duties as required
Key skills:
Must have clear, confident and professional telephone manner
Previous experience working in a call centre or handling high-volume of inbound calls (preferred)
Confident handling customer issues and escalating to the management team when required
1 years' experience in an office-based environment (essential)
Able to advise customers on products and services (upsell when possible)
Experience using SAP (preferred)
Attention to detail
Copes well under pressure and able to work on own initiative
Team player
Excellent computer skills, including proficiency in Microsoft Outlook, Word and Excel
Salary: up to £21,000 FTC
Monday - Friday 08:30am- 17:00
This is a 12 month FTC
NB: Lloyd Recruitment Services would like to thank you for taking the time to apply, however due to the volume of applications received, we are only able to contact shortlisted candidates
