Mobile Support and Mobile Account Manager

Lloyd Recruitment Services have a new dual responsibility role for an office based Mobile Support and Mobile Account Manager, to join an industry registered and expanding telecoms company in their NW London branch.

 

With responsibility for the account management side, as well as the ongoing support for the client throughout their mobile contract duration, you’ll be fine tuning and completing all sales leads passed on both via email or telephone.  With the added responsibility for handling mobile support, connections, faults and all other mobile enquires in an efficient manner and ensure the highest standards are met at all times.

 

In addition, you will provide administrative support to members of the Sales Team, to facilitate the achievement of sales revenue targets and to ensure efficient operation of retail branches and the wider Mobile Team.

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  Process and coordinate client information and contracts into supplier portals for connection


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  Provide excellent customer service by offering support and solutions to client requests via telephone and email on behalf of the Mobile Team


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  Respond to all enquiries in a timely manner and escalate where appropriate


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  Complete tariff analysis and produce mobile proposals


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  Assist the retail department as needed


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  Complete various ad hoc projects and tasks as assigned

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  High attention to detail


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  Work well under pressure, multitask and prioritise work load


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  Confident and professional communication with people at all levels


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  Outstanding telephone manner


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  Flexible attitude and a good team player


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  Strong organisational and planning skills

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  Proficient in Microsoft Office including Excel, Outlook, and Word


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  Excellent English written and verbal skills (Other languages will be of benefit to this role, but are not essential)


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  Customer service focused at all times