IT Service Desk Analyst
This job does not exist anymore.
Try running a new search or browse our vacancies.
Or fill in the form below to receive job alerts.
| Job Type | Permanent Full Time |
| Location | KT19 8AJ |
| Area | Surrey, UK |
| Sector | IT |
| Start Date | |
| Advertiser | Lloyd Recruitment |
| Telephone | 01372 818 299 |
| Job Ref | EW10628 |
- Description
- Opportunity for an IT Service Desk Analyst to join our client based in the local area.
Working in a team of four, we are looking for an individual who has previous experience working on a busy service desk, covering 1st. 2nd and some 3rd line support. A technical position, we are looking for an individual who has a minimum of five years experience, and who could be looking for that next step in their career.
As part of the operational team, you will be confident on all Microsoft packages, as well as TEAMS, SCCM, Office365, Windows 7 & 10 operating systems, plus others.
A professional and confident communicator, the team pride themselves on their ability to maintain effective working relationships with end users and internal departments, as well as 3rd parties across support, supply and maintenance of services.
Key areas of responsibility:
Log, manage and resolve incidents and support requests within agreed timescales
Keep detailed, accurate and consistent records for the teams’ calls, to ensure they are updated regularly and that the customer is kept informed
Refer all requests that cannot be directly resolved to the appropriate person or service provider
Escalate any problems, major incidents, issues or complaints as appropriate as well as supporting and assisting other team members
Demonstrate a flexible approach to working hours and travel (as required) to meet project deadlines
Develop and implement system procedures in conjunction with the end users and the supplier, including roles and responsibilities, problem management and change control requirements
Ensure that procedures are available and maintained in order to effectively support the operational business
Completing and reviewing process documentation to current standards, ensuring it is up to date, of a professional quality, checked for accuracy of grammar and spelling and are reviewed prior to distribution
Ensure that IT equipment is audited and equipment lists are maintained
To comply with all regulatory requirements, such as Sarbanes Oxley requirements for systems access control
The main supported systems are:
Windows 7 & 10 Operating Systems
Palo Alto Global Protect
Microsoft Office 2010/2013 & Office 365
Skype for Business
MFD’s
LANDesk Service Management suite
Microsoft System Centre Configuration Manager 2016
Bloomberg
Airwatch Mobile Device Management
Banking systems including CitiDirect, Barclays.Net, RBSOnline, ING
Bespoke CRM and POS systems
Windows 2008/2012/2016 Server
Cisco CUCM, CCX, Unity and Redbox Call Recording
Supportworks ITSM for call management
Your personal attributes will include:
Minimum of 5 years experience
Strong technical experience and knowledge
Experience working on a very busy service desk
Self-motivated and excellent interpersonal skills
Service oriented customer facing skills and able to communicate at all levels
Clear telephone manner and ability to explain in non-technical terms
Capable of managing multiple priorities and own time effectively
Able to work to and meet deadlines and SLA targets
Follow standard processes and carry out tasks efficiently and accurately
Working under pressure whilst continuing to show empathy to the customer
NB: Due to the high volume of applications, Lloyd Recruitment Services can only contact shortlisted candidates
