Business Operations Administrator
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| Job Type | Permanent Full Time |
| Location | Wimbledon |
| Area | Surrey, UK |
| Sector | Customer Service Financial Services Office Support |
| Salary | £23,200 |
| Start Date | |
| Advertiser | Lloyd Recruitment |
| Telephone | 01372 818 299 |
| Job Ref | LO10529 |
- Description
- Lloyd Recruitment Services are proud to be recruiting on behalf of a leading client, a FTSE 250 financial services organisation that are keen to recruit Business Operations Administrators to be part of an Administration team responsible for the servicing of in-life loan products on the system.
Key tasks include processing of commercial and Personal Lines contract documentation prior to financing, responding to customer e-mails, proactive outbound customer calls (service related, no sales) and fulfilment of all external and internal SLAs.
The client is a well-established, leading financial services organisation. They are offering a highly competitive salary and benefits package; a modern, professional and friendly working environment; together with the potential of longer term career development.
Hours 9.00 – 5.30pm, Mon – Fri – No evenings or weekends!
Main duties:
Accountable for balancing and accomplishing day to day workload and priorities in a fast paced environment
Processing inbound documentation; new, amended and reset-up loans
Responding to all inbound electronic traffic (web and emails)
Managing bespoke Broker processes
Participating in testing new system changes as and when required
Own and drive resolution of Broker and end Client issues
Candidate requirements:
The client is keen to consider applications from candidates that are keen to develop a career within the financial services industry as they can offer a range of potential career paths in future. Applicants should have both previous administrative and customer service experience and must be able to demonstrate their verbal and written communication skills as part of the interview process.
The client has previously considered applications from graduates that are keen to build a long term career within the financial services industry.
Experience gained within the insurance, financial services or banking environment is preferred, however this is not an essential requirement.
All applicants must have achieved grade C or above in Maths and English at GCSE level (or equivalent).
Please note, if successful, the client performs credit and criminal checks as part of their onboarding process.
Personal Attributes
Proven communication and customer service skills
Excellent written, verbal and interpersonal skills to effectively deal with the customer base
Proven analytical and problem solving skills
Detail orientated and demonstrated ability to meet deadlines
Excellent time management skills
Flexible, innovative and displays control while working in a pressurised environment
Previous experience using Word, Excel, PowerPoint and Outlook
Due to the high number of applications only candidates that are shortlisted will be contacted.
