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https://www.lloydrecruitment.co.uk/job-search/4729/job2019-07-16 13:55:591970-01-01 Lloyd Recruitment Services Limited
Job Type Temporary / Contract
Location Canterbury
Area Greater London, UKSurrey, UK Greater London UK Canterbury
Sector Customer Service Office Support
Salary £14.70 Per Hour
Start Date
Advertiser Kim Williams
Job Ref KW16133
Description
Lloyd Recruitment Services are delighted to be working in partnership with a leading international organisation, in their search for someone to join them a Customer Service Advisor for initially a 6 Month Contract.



Working from their offices in Kent, you’ll be providing support to professionals purchasing their products, becoming a key figure in enhancing the company and department reputation, by effectively dealing with a range of external queries, complaints and customer information requests.



Key Accountabilities:





  • To receive/set-up, investigate and maintain customer information/records.


  • Maintain audit compliant files for order management, invoices, credit / debits and complaints.


  • Calls are managed and resolved in accordance to the companies standard processes


  • Query & Complaint Resolution


  • Customer Order Management


  • Product Technical Queries


  • To promote positive customer relations, undertake a schedule of outbound service calls/issues management and customer satisfaction monitoring




Experience required:





  • Customer service experience in handling challenging customer queries and complaints via telephone


  • Exceptional customer service skills with the ability to liaise with people at all levels


  • Computer literate with experience of working with a range of software/Oracle systems


  • Ability to work with accuracy under pressure


  • Excellent communication skills, both verbal and written


  • Excellent interpersonal skills


  • Able to work in a dynamic and multi-tasking environment




NB: Unfortunately, due to the high level of applications received by Lloyd Recruitment Services, we are only able to contact shortlisted candidates.



Key Words: Call Centre, Contact Centre, Call Handling, Customer Service; Complaints, Customer Service Advisor; Sandwich; Canterbury; Kent; Ramsgate; Margate
Keywords
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