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Customer Service Advisor

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2019-01-11 16:30:581970-01-01Lloyd Recruitment
Job Type Permanent Full Time
Location Redhill
Area Surrey, UK Redhill
Sector Customer Service & Call Centre
Salary £17,500 - £18,600
Currency GBP
Start Date 31 Jan 2019
Advertiser Jamie Wyatt
Job Ref JW9147

Lloyd Recruitment Services are delighted to be supporting our client, a leading brand name, who are searching for an individual to join their Contracts team.
Working in a friendly and professional team, the successful individual will be required to liaise with customers responding to instructions, enquiries and requests, relating to ending contracts.
Main Responsibilities:

  • Provide an efficient and effective telephone service to all customers
  • Contact customers to confirm collection procedures and wear and tear guidelines
  • Process all agreements and paperwork
  • Communicate with external collection agents to organise collections
  • Working within FCA guideline and to deadlines

Key Requirements:

  • Experience in Customer Services is desirable
  • Excellent verbal and written communication skills with the ability to liaise and communicate with all levels of colleagues and customers is essential
  • Strong numeric and analytical skills with a meticulous attention to detail
  • Ability to use Excel at intermediate level
  • A preference for GCSE A-C/AS level or equivalent in Maths and English.

NB:  Unfortunately, due to the high level of applications received by Lloyd Recruitment Services, we are only able to contact shortlisted candidates.
Keywords: Financial services, Customer Service, Call centre, Customer Services, Contact Centre, Car Finance, Leasing, HP, Insurance, Contracts, Debt Collection, Payments, Redhill, Reigate, Horley, Crawley, Tadworth, Croydon, Purley, Merstham, Coulsdon, Dorking

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