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Customer Experience Agent (12 month contract)


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2018-06-13 10:55:341970-01-01Lloyd Recruitment
Job Type Temporary / Contract
Location Epsom
Area Surrey, UK Epsom
Sector Customer Service & Call Centre
Currency GBP
Start Date
Advertiser Emma Walsh
Job Ref EW8674
Description
Lloyd Recruitment Services are working with a leading and recognised brand name, who are looking for an individual to strengthen their Customer Experience team.
 
Covering maternity leave, you will be required to provide a professional and welcoming service to customers, handling incoming queries relating to agreements, products and sales queries.
 
This position is not working in a call centre, however the call volumes do vary from 50 – 80 calls per day (inbound plus some outbound) and will also involve responding to online chat queries and e-mails.
 
Working within a fun and friendly team, this opportunity would suit an individual who has gained previous call centre experience, who is keen to expand their skill set further.

Duties will include:
  • Answering incoming calls from customers
  • Making outbound calls to discuss returned payments / direct debits
  • Responding to online chat queries
  • Answering e-mails

Experience Required
  • Call centre and / call volume experience
  • Professional and confident communicators
  • Fully IT proficient
  • Team Player and self-motivated
 
Unfortunately, due to the high number of applications Lloyd Recruitment Services receive, we are only able to contact shortlisted candidates.

Keywords: Customer Services, Call Centre, Contact Centre, Inbound Calls, Telephony, Incoming Calls, Outbound, Help Desk, Escalations, Financial Services, Online Chat,E-mails, Retail, Sutton, Croydon, Banstead, Purley, Morden, Carshalton, Epsom, Mitcham, Tadworth, Wimbledon, Wallington, Reigate, Redhill, Leatherhead, Dorking
Keywords
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