Sales Administrator
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| Job Type | Temporary / Contract |
| Location | Croydon |
| Area | Surrey, UK |
| Sector | Office Support |
| Salary | £10 - £11 per hour |
| Start Date | ASAP |
| Advertiser | Andy Wilson |
| Job Ref | AW - 8480 |
- Description
- Lloyd Recruitment Services Ltd is working with a leading employer based in central Croydon looking for a temp to perm Sales Administrator. The role is working within a busy sales & marketing department providing support to the team.
The role will involve providing support and efficient administration to the whole sales and marketing teams.
To provide front line support to our clients and new prospects with regards to general enquiries.
To carry out any general day-to-day duties as and when required to ensure the smooth operation of the sales and marketing departments.
Key responsibilities:
Complete all administration duties accurately and professionally, in line with the agreed format and timescales.
Answering the telephone and referring calls to the appropriate member of the sales team.
Assist Sales and Marketing Managers with administration tasks.
Supporting and assisting the team with administrative duties when required.
Inserting new prospect details onto the CRM system
Assist the Sales Director with production of weekly/monthly reports
Proactive lead research - produce lists of researched leads for the sales team to proactively approach.
Manage the ‘inbound’ email box and assign emails to the relevant sales person, recording and making sure that the tasks have been actioned.
Manage the Live Chat client engagement system and pass on client enquiries to the relevant team members
Ensure that the customer requirements are met in a courteous, professional manner at all times.
Build relationships with teams throughout the business to ensure excellence in sales and customer service.
Be aware of and understand the departmental and business targets; and the role that you play in their delivery.
Provide event management support for marketing where required.
Key performance indicators:
Ensure that all inbound calls to the department are dealt with in a timely and appropriate manner.
Ensure that all Live Chat engagement is dealt with in a timely and appropriate manner.
Client requests such as contact detail changes are dealt with in a timely manner.
The ‘inbound’ email box is effectively monitored and all requests are dealt with by the required sales person.
Essential knowledge/skills:
Excellent customer service skills.
Ability to multi task, with great attention to detail
Strong administrative and organisational skills gained in an office environment
Innovative, proactive and intuitive in assessment of customer needs and requirements.
Excellent communication and interpersonal skills.
Proficiency in Microsoft Office applications and solid IT skills
Positive Telephone manner
Good written, oral and electronic communication skills
Problem solving, analytical and numerical skills
The role is a temporary to permanent role, working 9am - 5pm Monday to Friday
£10 - £11 per hour (Perm salary £20,000 - £22,000)
Due to the high volume of applications, Lloyd Recruitment Services can only contact shortlisted candidates.
