IT Service Desk
| Job Type | Temporary / Contract |
| Location | Sutton |
| Area | Surrey, UK |
| Sector | IT |
| Start Date | ASAP |
| Advertiser | Mollie Egan |
| Job Ref | ME15621 |
- Description
IT Service Desk
Location: Office-based
Duration: Initial 6-month contract
The Opportunity
We’re looking for an experienced IT Service Desk Analyst to support a busy and fast-paced technical environment. This is a hands-on role ideal for someone who can work independently, follow structured processes, and deliver high-quality end-user support.
Key Responsibilities
- Provide 1st and 2nd line support for end users across hardware and software issues
- Build and configure laptops from standard images through to full deployment
- Support device rollouts, migrations, and user onboarding
- Deploy and manage applications using endpoint management tools
- Troubleshoot issues efficiently while maintaining strong customer service standards
- Follow defined processes with a high level of accuracy and attention to detail
- Manage and complete assigned tasks independently to agreed timelines
Skills & Experience
- Proven experience in an IT Service Desk or Desktop Support role (2nd line level)
- Strong hands-on experience with laptop builds and deployments
- Familiarity with Windows environments and common enterprise applications
- Experience using tools such as SCCM or similar for software deployment
- Understanding of device provisioning tools (e.g. Autopilot – desirable)
- Excellent communication and customer service skills
- Ability to work independently and manage workload effectively
Additional Information
- Full-time, office-based role
- No weekend or on-call requirements
- Immediate or short-notice start preferred
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Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
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Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
