Customer Relations Advisor

Customer Relations Advisor

Temporary – ongoing with potential to go permanent

• Do you see yourself as a problem solver?


• Are you someone who likes to get to the bottom of an issue?


• Can you make decisions based on facts and findings?

Our client is expanding their internal customer relations department further, and whilst it’s quite telephone based, this is NOT a call centre environment.

If you feel you have the above qualities and want to join an internal customer relations team, we’d love to see a copy of your cv.

Main duties will include:

• Communicating with the client’s business partners over the phone, following through on and investigating complaints raised by previous and existing customers.   


• Liaising with your colleagues who organise release of information within the current Data Protection guidelines.


• Considering possible regulatory breaches or operational incidents which could affect the business or customer.


• Logging details and updating information on the inhouse systems as they arise for others in the team to review if needed.


• Recording findings and answering questions raised over the phone as well as email and on-line chat.


• Keeping an eye out for patterns / trends that might arise and raise awareness to the management team for further investigation.

 

 

 

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Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

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Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.