Customer Operations Coordinator
| Job Type | Permanent Full Time |
| Location | Westerham |
| Area | Kent, UK |
| Sector | Office Support |
| Salary | £28,000 DOE |
| Start Date | |
| Advertiser | Nicola Francis |
| Telephone | 01342325316 |
| Job Ref | NF15347 |
- Description
Customer Operations Coordinator
Salary: £28,000
Location: Westerham (office-based, must be commutable)
Hours: Monday to Friday
Lloyd Recruitment Services are delighted to partner with a reputable company in Westerham, who are looking for a Customer Operations Coordinator to join their growing team. This is an exciting opportunity to contribute to a thriving internal sales team, providing exceptional service to customers, suppliers, and colleagues.
Customer Operations Coordinator Key Responsibilities:
- Process customer orders and enquiries via telephone, email, or post promptly.
- Ensure all costs associated with sales orders are identified; escalate price queries to the Manager.
- Maintain accurate and up-to-date customer service records.
- Collaborate with the internal sales team to drive company sales results.
- Check product availability and update customers on order status, including delays or changes in delivery.
- Support new customer account setup
- Manage orders held for credit issues until resolved, escalating when required.
- Handle customer complaints in accordance with company procedures, ensuring timely registration and follow-up.
- Agree purchase quantity and price for direct delivery orders, raise purchase and sales orders, and arrange transport/delivery notes.
- Raise pro-forma invoices and set up new delivery addresses.
- Keep Managers informed of relevant information from customers and suppliers to support business development.
- Proactively carry out telephone selling and cross-selling where appropriate.
- Complete any other duties reasonably requested by management.
Customer Operations Coordinator Experience & Skills Required:
- Strong experience in a Customer Service or Operations role within a commercial environment.
- Organised, proactive, and a team player.
- Strong IT skills (Sage experience desirable for order processing).
- Proven ability to build strong working relationships with customers.
- Experience in sales order processing is advantageous.
Benefits:
- £28,000 per year
- Monday to Friday, office-based
- On-site parking
- 25 days annual leave plus bank holidays
- Opportunities for career progression
Please note: Only candidates within a commutable distance from Westerham will be considered.
Extra Information:
- Refer a friend and earn up to £500 (see website for details).
- Due to high application volumes, only shortlisted candidates will be contacted. If you don’t hear from us within 5 days, please assume you have not been successful.
- By applying, you accept Lloyd Recruitment Services’ Privacy and GDPR Policy (see website).
Lloyd Recruitment Services acts as an employment agency for this vacancy and is an equal opportunity employer.
