Medical Receptionist
| Job Type | Permanent Full Time |
| Location | Crawley |
| Area | West Sussex, UK |
| Sector | Office Support |
| Salary | £25,000 DOE plus company benefits |
| Start Date | |
| Advertiser | Nicola Francis |
| Telephone | 01342 325 316 |
| Job Ref | NF15243 |
- Description
Medical Receptionist
Location: Crawley
Must have driving licence and own vehicle
Lloyd Recruitment Services is pleased to be working with a leading private medical company based in Crawley, who are seeking a professional and personable Medical Receptionist to join their team on a full-time, permanent basis.
Position Overview:
As a Medical Receptionist, you will play a vital role in supporting the daily operations of this reputable private healthcare organisation. You’ll be the first point of contact for patients, providing a warm and professional welcome while ensuring an exceptional standard of service throughout the entire patient journey. This is a hands-on, varied role that involves close interaction with clinicians, patients, and administrative teams.
What’s in it for you as a Medical Receptionist:
- Salary: £25,000 (DOE)
- Full-time, permanent position – Monday to Friday
- Private medical insurance
- Pension contribution
- Excellent company benefits and supportive working environment
Key Responsibilities:
- Welcome patients and visitors, creating a positive and professional first impression
- Manage patient check-ins, appointments, and follow-up scheduling
- Handle incoming calls, emails, and general enquiries efficiently and courteously
- Process payments, verify documents, and maintain accurate patient records
- Support patients throughout their treatment journey with empathy and clear communication
- Assist consultants and clinical staff with general administrative duties
- Prepare letters, forms, and reports for patients and healthcare professionals
- Maintain a tidy, organised, and welcoming reception and waiting area
- Ensure all patient information is handled confidentially and in line with GDPR standards
Key Requirements:
- Previous experience in a reception, customer service, or administrative role (medical experience desirable)
- Excellent communication and interpersonal skills
- Confident telephone manner and a strong focus on customer care
- Highly organised, with great attention to detail and the ability to multitask
- Competent IT skills, including Microsoft Office
- Professional, adaptable, and team-oriented attitude
- Ability to remain calm under pressure in a busy environment
We will also consider candidates from a strong retail or hospitality background who can demonstrate excellent customer service, communication, and organisational skills, and who are keen to build a career within the healthcare sector.
Additional Information:
- Refer a friend and receive a retail voucher of your choice worth up to £500. Full details can be found on our website.
- Unfortunately, due to high volumes of applications, we are only able to respond to shortlisted candidates. If you have not heard from us within 5 days, please assume your application has been unsuccessful on this occasion.
- By applying for this vacancy, you accept Lloyd Recruitment Services’ Privacy and GDPR Policy (available on our website) and give consent for us to contact you.
Lloyd Recruitment Services are acting as an Employment Agency in relation to this vacancy and are an equal opportunities employer.
