1st Line Support Helpdesk Technician

1^st Line Support Helpdesk Technician

£25,000 basic

Full training programme

Monday to Friday

Regular team socials

Pension

22 days hols + bank holidays

• Are you seeking a 1^st line support role within a dedicated Helpdesk Team, with future potential to move into a 2^nd and 3^rd line position?


• Would you be keen to be one of the first points of contact for any client enquiries / queries regarding their on-line experience issues?


• Do you want to work for an employer who provides a perfect balance of work and fun - but always professional?

This is a genuine chance to get your feet under the table, gain first class training, and become part of a fantastic company, where you'll be assisting and guiding clients through a series of tasks or troubleshooting, using diagnostic tests and remote access to their computers, to try and resolve the issue asap before escalating it up the line to 2^nd and 3^rd level.

Job duties:

• Responding to queries via chat, email, or phone


• Working with other staff members on troubleshooting and diagnosing problems


• Keeping fully aware of any new and updated software and hardware issues


• Providing technical assistance for questions and problems


• Diagnosing system errors and other issues


• Following up with clients to ensure full resolution of issues


• Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods


• Running reports to analyse common complaints and problems


• Installing or changing software to fix issues


• Remotely accessing hardware or software for clients to make changes and fix problems

Ideally, you'll already have:

• Ideally experience gained in troubleshooting / diagnosing problems, progressing them to colleagues if currently out of your remit / understanding


• Experience with Network repairs and analysis


• Ability to communicate effectively to help customers fix their issues and feel satisfied with the experience


• Understand the importance of providing and maintaining first class customer experience at all stages.

Consideration can be given to both experienced 1^st line helpdesk technicians who find themselves wanting a more structured career path, as well as trainees, with an IT degree or qualification gained from college/6^th form.

Refer a friend and earn a retail voucher worth up to £500

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.