Spanish Speaking Customer Service

Spanish Speaking Customer Service

Location: East Grinstead, West Sussex

Job Type: Permanent, Full Time (35 hours per week, shift-based)

Salary: £29,000 - £31,500

Lloyd Recruitment Services is pleased to be working with a well-established and respected company based in East Grinstead, currently seeking a Spanish Speaking Customer Service professional to join their busy and dynamic service team.

This is a fantastic opportunity for someone who enjoys working in a fast-paced, customer-focused environment and is confident handling time-sensitive or urgent situations.

Salary, Benefits and Perks:

• Competitive salary of £29,000 - £31,500


• Private medical insurance for you and your family


• 25 days annual leave, plus the option to buy or sell additional holiday


• Competitive company pension scheme


• Hybrid working pattern following initial training period


• Paid, comprehensive training


• Discounts across a wide range of company products and services


• Free on-site parking


• Eye care vouchers


• Modern office facilities

Key Responsibilities:

• Respond to incoming calls and emails from Spanish-speaking customers


• Manage and coordinate multiple customer service cases, maintaining accurate and detailed records


• Liaise with suppliers and service providers to deliver solutions in a timely and cost-effective manner


• Maintain clear and consistent communication with customers throughout each case


• Process invoices and ensure accurate billing


• Provide guidance on insurance-related queries where needed


• Escalate complex or high-priority issues to management as necessary

Skills and Experience Required:

• Fluent in Spanish (spoken and written)


• Strong English communication skills (spoken and written)


• Previous experience in customer service, ideally in a fast-paced or high-pressure environment


• Calm, organised, and professional approach under pressure


• Excellent IT skills and accurate data entry abilities


• Strong attention to detail with a problem-solving mindset

Fluency in French would also be considered an advantage.

Recommend a friend and receive a retail voucher of your choice worth up to £500. Full terms available on our website.

Please note: Due to the volume of applications, we are only able to respond to shortlisted candidates. If you have not heard from us within 5 working days, please assume your application has not been successful on this occasion.

By applying for this vacancy, you agree to Lloyd Recruitment Services’ Privacy and GDPR Policy, available on our website, and consent to be contacted in relation to this role.

Lloyd Recruitment Services is acting as an employment agency for this vacancy and is an equal opportunities employer.