French Speaking Emergency Call Handler

French Speaking Emergency Call Handler

Location: East Grinstead

Hours: Shift-based, 35 hours per week

Salary: £29k - £31.5k

Lloyd Recruitment Services is pleased to be working with a well-established local company seeking a French Speaking Emergency Call Handler to join their busy services team.

This is an exciting opportunity for someone who thrives in a fast-paced, responsive environment and enjoys delivering exceptional service to customers in urgent or sensitive situations.

Salary, benefits, and perks:

• Salary £29k - £31.5k


• Private medical insurance for you and your family


• 25 days of annual leave, with the option to buy/sell additional holiday


• Very competitive company pension


• Vibrant and friendly working atmosphere


• Paid comprehensive training courses


• Discounts across company products and services


• Free parking on-site


• Savings on fuel


• Eye care voucher scheme


• Modern office facilities


• East Grinstead, with Hybrid working pattern

Key Responsibilities:

• Handle incoming phone calls and emails from French-speaking customers requiring assistance


• Manage and resolve multiple assistance cases while keeping accurate records


• Coordinate emergency services and ensure regular communication with customers throughout the process


• Liaise with suppliers and service providers to deliver solutions efficiently and cost-effectively


• Check invoices and ensure accurate billing within set guidelines


• Provide advice and support on insurance-related queries


• Escalate complex or high-priority issues to the management team

Skills & Experience:

• Fluent in French (spoken and written)


• Would also consider Fluent Spanish (spoken and written)


• Strong English communication skills


• Previous experience in customer service, ideally in a high-pressure or response environment


• Calm, efficient, and organised under pressure


• Excellent PC skills and accurate typing ability


• Good attention to detail and strong problem-solving mindset

Refer a friend and receive a retail voucher of your choice up to the value of £500. Full details can be found on our website.

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.