IT Support Coordinator

Are you the kind of person who thrives in a fast-paced environment, but brings order to it?

Our client, a fast-moving and tech-focused MSP, is on the hunt for an IT Support Coordinator, who actively leads the team and streamlines their operations.

This role is ideal for someone with a background in IT or tech support who understands how service desks really run and knows how to keep everything (and everyone) on track.

But here's the twist: we're not just looking for a scheduler. We're looking for someone who understands the tech behind the tickets, especially when it comes to servers and infrastructure.

What You’ll Be Doing:

• Be the frontline traffic controller for all incoming IT service requests, from routine support tickets to urgent escalations.


• Prioritise and assign tasks with precision, ensuring technicians are focused and customers are informed.


• Monitor workflow across the board, jumping in to rebalance workloads and timelines as needed.


• Use your working knowledge of servers and IT systems to properly scope tasks, spot gaps and understand technical urgency.


• Communicate clearly with both technicians and end-users, translating tech talk into actionable updates.


• Keep documentation, processes and SLAs clean, current and client ready.


• Be the central support of the service desk, a calm and steady force in a busy MSP environment.

What You’ll Bring:

• Experience in an MSP, IT support, or technical coordination role.


• Familiarity with server environments (Windows Server, virtualisation, backups, patching, etc.), you don’t need to be a technician, but you do need to know what matters.


• A keen eye for priorities, dependencies, and deadlines.


• The confidence to juggle fast-moving parts while keeping people aligned and customers happy.


• Clear, customer-first communication skills across emails, platforms, or calls.


• A knack for staying calm under pressure and thriving in a team that moves fast.

What’s In It for You?

• Up to £45k dependent on experience + performance-based bonus.


• Tools, mentorship, and real-world projects to grow your skillset fast.


• A culture that values clarity, ownership and forward-thinking.


• Regular team events and a close-knit team that knows how to have fun.


• The chance to step into the engine room of an MSP and make it run smoother, smarter and faster.

Refer a friend and earn a retail voucher worth up to £500!

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

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Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.