Project Delivery Manager
| Job Type | Temporary / Contract |
| Location | Chertsey |
| Area | Surrey, UK |
| Sector | IT |
| Salary | £50,000 to £70,000 |
| Start Date | |
| Advertiser | Pippa |
| Telephone | 01372818299 |
| Job Ref | PS 14233 |
- Description
Project Delivery Manager
£50K to £70K DOE
Chertsey
12 month FTC
Duties:
- Support and Leadership of CS operation to ensure delivery of improvement process in line with service outcomes and to meet and exceed business targets across multiple business journeys
- Refining the process for identifying, designing, building and operating suitable service processes with Multi-channel tool for Enterprise Software Solutions (3rd party tool)
- Operating/designing service processes with Customer Support operation tools
- Ensuring that relevant governance and collateral is completed to a high standard and Company standards, including the completion and sign off and meet the agreed service levels
- Responsible for delivery, communication and coordination of work in the team
- Preferably, Understand “Operation of Email / Chat / Social channel”
- Understand business process and map request improvement to Customer Support tool with vendor
- Manage, plan and prioritize tasks to achieve agreed deadlines and meet user requirements
- Identify and implement improvements to systems and its applications to meet business requirements
- Work in multi-disciplinary teams on major projects, contributing expertise and advise to ensure successful project completion
Experience:
- At least 5 years of experience with one or more Customer Experience Management Platform (e.g. Sprinklr, Sales Force, zendesk, Khoros or equivalent)
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Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
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Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
