Global Support Administrator
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| Job Type | Permanent Full Time |
| Location | Crawley |
| Area | West Sussex, UK |
| Sector | Office Support |
| Salary | £28k DOE plus excellent company benefits |
| Start Date | |
| Advertiser | Nicola Francis |
| Telephone | 01342325316 |
| Job Ref | NF14179 |
- Description
Lloyd Recruitment Services is excited to partner with a growing global business in Crawley who are seeking a Global Support Administrator to join their team.
The Role:
As a Global Support Administrator, you will play a key role in streamlining and enhancing the company’s operational processes. Reporting to the Operations Manager, you will collaborate with teams across the UK, US, and other international locations. Your efforts will be crucial in ensuring smooth operations and high levels of customer satisfaction.
What’s in it for you?
- Up to £28k depending on experience
- Monday to Friday – 37.5-hour week
- Hybrid working arrangement
- 28 days annual leave PLUS bank holidays
- Company pension plan
- Offices in Crawley with excellent transportation links
- Private medical insurance
- Life assurance
- Free parking
Key Responsibilities:
- Collaborate with the Sales team and Operations Manager to ensure effective and timely communication with customers throughout the order process, from confirmation to delivery
- Accurately process customer orders using SAP, ensuring compliance with global standards
- Maintain up-to-date customer records in the CRM system, ensuring accuracy and completeness
- Manage customer shipments, ensuring all documentation is correct and customs clearance is handled efficiently
- Assist with stocktakes and maintain accurate inventory records to support operational efficiency
- Prepare data for weekly and monthly reports to aid in management decision-making
- Provide general administrative support to the global team, including managing office supplies, handling customer enquiries, and assisting with exhibitions and events
Qualifications & Experience:
- 1-2 years of experience in an office environment, preferably in a sales or administrative support role
- Experience with SAP or similar order processing systems, and strong skills in Microsoft Office (Word, Excel, Outlook)
- Excellent written and verbal communication abilities
- Knowledge of best practices in customer service
- Ability to manage multiple tasks simultaneously with strong attention to detail
- Adaptable to changing priorities and capable of working effectively under pressure
- Must have a UK drivers’ licence and own vehicle – flexible to travel
Who You Are:
- A collaborative team player who thrives in a supportive environment
- Highly organised with effective time management and prioritisation skills
- A proactive problem-solver who can swiftly address issues and implement solutions
- Adaptable and able to excel in a fast-paced, dynamic work setting
Salary up to £28k plus company benefits
Refer a friend and earn a retail voucher worth up to £500!
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
