Medical Bookings Coordinator

Medical Bookings Coordinator - East Grinstead

Are you ready for a refreshing change and a new chapter in your professional journey? If you thrive in a collaborative environment, are eager to contribute to the success of a renowned organisation, and are ready to take on new challenges, we want to hear from you!

Lloyd Recruitment Services is thrilled to partner with a company in East Grinstead, who are actively looking for an experienced Medical Bookings Coordinator with a passion for delivering exceptional customer service to join their vibrant team.

What’s in it for you?

• Competitive salary


• 25 days plus bank holiday


• Great public transportation links


• Monday to Friday 9am-5pm


• Company pension


• Private medical insurance

Your day-to-day responsibilities include:

• Handling enquiries through various channels, ensuring accurate appointment bookings and addressing patient queries


• Coordinating with the admin team and consultants to manage appointment scheduling efficiently


• Optimising clinic capacity by rearranging appointments to ensure consecutive bookings


• Focusing on converting patient enquiries into outpatient appointments and procedures, meeting monthly targets


• Providing accurate and timely pricing information for procedures, delivering excellent customer service


• Generating sales quotations, costing procedures for profitability, and serving as the main point of contact for queries


• Maximising conversion opportunities through exceptional customer service skills


• Overcoming patient objections and highlighting unique selling points against competitors


• Attending events, engaging with patients, and booking consultations or procedures


• Adhering to company and hospital policies and procedures in all work activities


• Utilising CRM and patient portal for effective record-keeping and lead conversion

To be considered for the role, you should demonstrate:

• Excellent telephone manner and communication skills


• Previous experience in sales or a call centre role, handling customer enquiries and meeting business goals


• Proficiency in IT, Microsoft Office, and CRM software


• Ideally you will have experience working within a medical field (desirable but not essential)


• Strong work ethic with the ability to work independently


• Analytical approach, problem-solving skills, and the ability to seek answers to customer queries


• Ability to develop effective working relationships and facilitate communication pathways with colleagues

Refer a friend and earn up to £500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website.

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.