1st Line Engineer

Are you an IT support pro on the hunt for a new challenge? As a 1st Line Engineer, you’ll be part of a tight-knit team, tackling everything from service desk tickets to on-site hardware fixes. But this isn’t your typical support role.

This modern and fast-growing MSP is all about proactive problem-solving and building lasting solutions that keep their clients happy. If you're ready to dive into a dynamic environment where learning never stops, and your skills are valued, don’t delay, apply today! 

Some of the benefits and perks include: 

• Enhanced annual leave allowance of 32 days’ holiday, inclusive of bank holidays


• Free on-site parking for convenience - due to location, must be a driver


• Lunchtime meals prepared by our client’s in-house chef (free of charge), providing nutritious and varied meals


• Refreshments provided, including delivery of fruit and snacks


• Contractual sick pay


• Personalised water bottles to every employee


• Air-conditioned office with sit/stand desks


• An eyecare scheme


• Wellness events to promote health and wellbeing


• An Employee Assistance Programme with access to trained counsellors

As a 1st Line Engineer, you will: 

• Perform duties that include ticket support on Service Desk and hardware maintenance


• Have a diligent approach that achieves a long term and cost-effective result for clients


• Demonstrate a professional, respectful, and proactive approach to customer service


• Attend client sites as and when required to fulfil the requirements of proactive and reactive troubleshooting


• Demonstrate a logical and methodical approach to troubleshooting, thinking outside the box to reach the best resolution

Key skills and experience: 

• Windows Server 2003-2022


• Windows Desktop XP-11


• Basic knowledge of hosted desktop solutions


• General user and email administration


• Office 365 tenant administration


• Active Directory administration


• Basic networking capabilities


• Basic knowledge of VoIP


• VMWare/Hyper-V administration (desirable)


• Apple products and support (desirable)


• Previous MSP experience (desirable)


• Recognised accreditations, i.e., CompTIA, Apple, Microsoft (desirable)

Refer a friend and earn up to £500! Full details can be found on our website.

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.