Customer Service Supervisor
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| Job Type | Permanent Full Time |
| Location | Haywards Heath (Outskirts) |
| Area | West Sussex, UK |
| Sector | Customer Service |
| Salary | £26,000 - £28,000 |
| Start Date | |
| Advertiser | Jasmine Cooper |
| Telephone | 01342325316 |
| Job Ref | JC-13847 |
- Description
Lloyd Recruitment Services are working with an established company based in the outskirts of Haywards Heath who are looking to recruit a Customer Service Supervisor.
What’s in it for you?
- Salary up to £28,000
- Monday to Friday, 9am-5:30pm
- On site parking
- Plus excellent company benefits
Main responsibilities for the Customer Service Supervisor:
- Answer all calls that come through to the Customer Services Team
- Assist customers with their query in a positive and solution driven manner
- Handle any customer service and after sales issues
- Responding to issues decisively and providing the best possible solution
- Managing a personal inbox for all queries, requests and orders
- Overseeing sales inbox across all brands
- Answering and responding to customer service inbox emails
- Liaising with Sales Reps for current and aftersales issues
- Completing all paperwork
- Taking ownership and responsibility for any issues when answering the phone
- Ensuring a satisfactory conclusion for the customer
- Working closely with other departments to resolve issues and provide excellent standards of customer service
Skills and experience needed to be a successful Customer Service Supervisor:
- Previous customer service experience
- Excellent attention to detail
- Professional telephone manner, remaining calm and professional
- Confident in handling and resolving customer issues
- Customer focused
- Competency with computer systems
Refer a Friend and Earn:
Know someone seeking new opportunities? Refer them to Lloyd Recruitment Services and receive a retail voucher worth up to £500. Visit our website for full details.
Application Note:
Due to high application volumes, we'll only contact shortlisted candidates. If you don't hear from us within 5 days, consider your application unsuccessful. By applying, you consent to our Privacy and GDPR Policy. Lloyd Recruitment Services is an equal opportunities employer and acts as a recruitment agency for this vacancy.
