Customer Service Administrator
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| Job Type | Temporary / Contract |
| Location | Outskirts of Uckfield |
| Area | East Sussex, UK |
| Sector | Office Support |
| Salary | £24,000 |
| Start Date | |
| Advertiser | Nicola Francis |
| Telephone | 01342325316 |
| Job Ref | NF13731 |
- Description
- Customer Service Administrator – Outskirts of Uckfield – must be a driver due to location
12 months fixed-term contract
About the Role:
Are you a proactive and detail-oriented individual passionate about delivering exceptional administrative support? Lloyd Recruitment Services are currently seeking a dynamic Customer Service Administrator to join a busy team and play a pivotal role in supporting the service department's overall function. This is an exciting opportunity for individuals who thrive in a fast-paced environment, excel in customer service, and possess strong organisational skills.
Salary, benefits, and perks:
Salary up to £24,000 plus excellent company benefits
12 month fixed term contract - x2 vacancies
Hours of 8:30am – 5pm Monday – Friday
25 days holiday on top of the Bank Holidays
Pension up to 5% matched by the company
Employee + partner everyday discounts
Opportunity to work for a growing business with a great company culture and modern workplace
Free parking on-site
Must be a driver due to location
Responsibilities:
Manage customer enquiries efficiently through telephone calls and email
Organise and schedule engineers' workloads to optimise productivity
Generate invoices for customers and diligently follow up on outstanding payments
Cultivate relationships and rapport with customers while managing their accounts
Process parts requests from engineers with precision
Collaborate with Service Engineers and Customers
Efficiently handle workloads, prioritising tasks to meet deadlines
Proactively address and resolve outstanding customer enquiries
Update customer portals with relevant information/documentation
Fulfil any other reasonable requests as determined by the company, aligning with the role, skills, and experience
Essential skills:
Proactive with strong attention to detail
Self-motivated with the ability to work independently or as part of a team
Excellent telephone manners
Strong literacy and numeracy skills
Adequate PC skills (training on our in-house computer system will be provided)
Proficiency in Microsoft Office
Comfortable working in a fast-paced environment
Desirable:
Previous experience working in a busy service department would be welcomed.
Refer a friend and earn up to £500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website.
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
