Customer Service Manager
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| Job Type | Permanent Full Time |
| Location | Leatherhead |
| Area | Surrey, UK |
| Sector | Insurance |
| Start Date | |
| Advertiser | Chelsea McGreig |
| Telephone | 01372818299 |
| Job Ref | CM 13666 |
- Description
- We are seeking a Manager to join our client, who are a recognised brand name within their industry.
We are targeting individuals who have gained their background from working in a regulated environment, with experience in the following areas:
Experience of bringing external teams / departments in-house, managing the full project function
Proven experience of motivating and leading a team
Able to work and manage change / change projects
Recognising and implement on improvements
You will manage a team of seventeen and ensure that the department is focused on providing the best customer service and digital journey for all customers and clients.
Duties:
Managing the operations area to deliver quality service in an efficient and cost effect manner
Challenge ways of working to ensure policies and procedures add value and where required are undertaken in the most effective way
Confidently identify and deliver departmental changes and developments
Working closely with the Claim’s Director to bring all customer service in house
Liaising with Counter-Fraud Intelligence Analyst to devise strategies & increase overall awareness
Optimising capability for customers to fully transact online
Planning & organisation of project delivery self-training & development
Ensuring that Consumer Duty is fully adhered to at all times
Identifying risks and building and performing effective controls
To discuss the role further, please do apply.
Apply now! Interviewing taking place immediately.
NB: Refer a friend and earn up to £500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website.
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer
