Complaints Handler
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| Job Type | Permanent Full Time |
| Location | East Grinstead |
| Area | West Sussex, UK |
| Sector | Customer Service |
| Salary | £27,000 plus excellent company benefits |
| Start Date | |
| Advertiser | Nicola Francis |
| Telephone | 01342325316 |
| Job Ref | NF13628 |
- Description
- Lloyd Recruitment Services is pleased to collaborate with a distinguished organisation in the search for a dedicated Complaints Handler to join their team on a full-time permanent basis.
What’s in it for you?
Salary £24k - £27k
Private medical insurance for you and your family
Very competitive company pension (total pension between 9% - 22.5%)
25 days of annual leave, with the option to buy/sell additional holiday
Vibrant and friendly working atmosphere
Paid comprehensive training courses
Discounts across company products and services
Free parking on-site
Savings on fuel
Eye Care voucher scheme
Modern office facilities
Central location – 5 minute walk from train station
East Grinstead, with Hybrid working pattern. Two days office and then rest WFH
About the Role:
As a Complaints Handler, you will play a pivotal role in investigating concerns and feedback from their customers. Working closely within a team, you'll engage with various departments to gather information for responses, focusing on customer service, empathy, and efficient problem-solving.
Key Tasks/Accountabilities for the Complaints Handler:
Monitor and respond to emails in designated inboxes, redirecting and allocating as necessary
Log complaints, feedback, and compliments using relevant databases
Acknowledge complaints within specified timeframes
Investigate complaints collaboratively with colleagues and departments
Respond to member correspondence through appropriate channels (call, email, letter, etc.)
Share positive feedback with relevant teams for acknowledgment
Work diligently to achieve service level agreement (SLA) targets
Meet individual and team performance targets for quality and productivity
Assist other admin teams as needed for streamlined workflow
Attend off-site events as required
Essential Skills & Experience Required:
Proven experience in delivering exceptional customer experiences and handling complaints
Excellent written, verbal, and interpersonal skills
Attention to detail and accuracy
Flexibility and ability to work to deadlines in a dynamic workload
Critical thinking and problem-solving ability
Analytical and investigative expertise
Ability to work both collaboratively as a team player and autonomously
Well-developed IT skills, including proficiency in Google Docs/Sheets, Word/Excel, and email
Refer a friend and earn up to £500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of £500.
Full details can be found on our website. Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
