2nd Line Technical Support Engineer
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| Job Type | Permanent Full Time |
| Location | Camberley |
| Area | Surrey, UK |
| Sector | IT |
| Salary | £38k DOE plus excellent company benefits |
| Start Date | |
| Advertiser | Nicola Francis |
| Telephone | 01342325316 |
| Job Ref | NF13594# |
- Description
Lloyd Recruitment Services is pleased to be working with a leading Managed Services Provider in the search for a skilled 2nd Line Engineer to join their dynamic team on the outskirts of Camberley.
The role:
In this role, you will be an integral part of our dynamic team, focusing on handling 2nd line technical support queries using telephone and remote-based tools. Your responsibilities will include strict adherence to SLAs, efficient utilization of the Helpdesk Management System, and, when necessary, conducting on-site visits to customer locations.
The candidate should possess strong communication skills, both customer-facing and internally, and have a good working knowledge of Microsoft Windows Servers, Microsoft Windows Desktops, Office 365, Backup Software, Antivirus software, and general networking.
What’s in it for you?
Salary £35k-£38k
Hybrid working – 2 days office and 3 WFH
Get access to a wide range of technologies and be a part of a growing business
Private Medical Healthcare
Death in Service Benefit
VDU Eye Tests
Contractual Sick Pay (after qualifying period)
Enhanced holiday entitlement based on length of service
Responsibilities for the 2nd Line Engineer:
2nd Line support for Windows desktops, laptops, hardware, and software
2nd Line support for Windows 2008 – 2019 Servers (On-Prem/Virtual/Azure)
Support of Microsoft Exchange
Supporting Office 365
Writing/Updating User and System Documentation
Network and Server Administration
Working on SLA-based technical support calls
Troubleshooting Microsoft SharePoint
Some project work may be required
Attend client sites as required to complete support tickets and/or project work
Key Skills of the Support Engineer:
Experience: Minimum of 3 years in a similar role. Microsoft or COMPTIA certified
Strong verbal and written communication skills
Excellent customer service skills
Ability to prioritise work and meet deadlines
Logical and methodical approach to problem-solving
Attention to detail
Understanding of troubleshooting MS Windows Server/Desktop, Microsoft Exchange, Office 365
Knowledge of Server Hardware, TCP/IP, SSL Certificates, DNS records
Ability to handle multiple requests efficiently through the helpdesk system
Full Clean UK Driving Licence
Desirable:
Understanding of Microsoft SharePoint design
Understanding of Microsoft Azure
Salary £35k-£38k depending on experience
Hybrid working
Plus excellent company benefits
Refer a friend and earn up to £500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services, and you will receive a retail voucher of your choice up to the value of £500. Full details can be found on our website.
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy, which can be found on our website and therefore gives us consent to contact you.
Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
