Part time Office Assistant
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| Job Type | Temporary / Contract |
| Location | Outskirts of Uckfield |
| Area | East Sussex, UK |
| Sector | Customer Service |
| Salary | £11.50 per hour |
| Start Date | ASAP |
| Advertiser | Jasmine Cooper |
| Telephone | 01342 325316 |
| Job Ref | JC13581 |
- Description
- Lloyd Recruitment Services is thrilled to partner with a leading business situated on the outskirts of Uckfield, actively seeking a part-time Office Assistant for a fixed-term contract until December 2024.
Role Overview
As a part time Office Assistant, you'll play a pivotal role in delivering exceptional service to both new and existing customers. Your responsibilities will encompass streamlined order processing and proactive communication with team members to ensure the prompt fulfilment of customer orders.
The part time Office Assistant will be instrumental in driving process improvements, ensuring tasks are completed promptly, and maintaining adherence to processes, compliance, and service level standards.
What You'll Enjoy
£11.50 per hour
25 hours a week, flexible start times
Exclusive discounts on company products
Private Healthcare coverage post-probation
On-site parking availability: driving is essential due to the location
Essential Skills & Experience
Strong administrative skills with meticulous attention to detail and a commitment to data accuracy
Intermediate proficiency in Microsoft Suite: Outlook, Excel, Word, and PowerPoint
Exceptional communication skills with a customer-centric approach
Effective time management and prioritisation skills
Autonomous work capability in a dynamic environment
Minimum of 2 years' experience in a customer services environment
Desirable Skills & Experience
Open and maintain customer accounts, recording crucial account information
Deliver outstanding customer service in response to consumer/customer inquiries and complaints
Promptly respond to a high volume of emails, calls, and other consumer contacts with professionalism and efficiency
Prioritise complaints and inquiries, addressing the most serious or escalated cases first within established timeframes
Adhere to correct protocols when handling complaints and inquiries
Collaborate with broader teams (Finance, Operations, Sales & Marketing) to ensure timely resolution of inquiries and complaints
Maintain accurate records for all inquiries and complaints
Process orders, manage PO acknowledgments, and resolve B2B non-compliance incidents in collaboration with internal/external stakeholders
Oversee the customer order life cycle procedures to ensure best practices and favourable service level outcomes
Manage customer-specific seasonal stock flow plans
Handle returns and credits processes
Manage SKU code transitions
Resolve escalated outbound distribution issues, such as late deliveries and refusals
Manage stock issues with customers
Cultivate robust working relationships with internal and external customers
Actively participate in required meetings and hold informative work-in-progress meetings with the line manager
Foster a collaborative environment through cross-team communication
Conduct outbound calls to customers to uphold and enhance relationships
Refer a friend and earn up to £500! If you know someone in search of a new opportunity, recommend Lloyd Recruitment Services, and you can receive a retail voucher of your choice valued at up to £500. Full details can be found on our website.
Please note that due to the high volume of applications, we can only respond to shortlisted applicants. If you do not hear from us within 5 days, please assume that your application has not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services' Privacy and GDPR Policy, which can be found on our website, and therefore grant us consent to contact you.
Lloyd Recruitment Services are acting as a recruitment agency for this vacancy and are committed to equal opportunities employer.
