Travel Operations Manager
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| Job Type | Permanent Full Time |
| Location | Tunbridge Wells |
| Area | Kent, UK |
| Sector | Operations |
| Salary | £60,000 - £65,000 |
| Start Date | ASAP |
| Advertiser | Nicola Francis |
| Telephone | 01342 325 316 |
| Job Ref | NF13556 |
- Description
- Lloyd Recruitment Services is delighted to collaborate with a prominent travel organisation in the search for a Travel Operations Manager to join their team located on the outskirts of Tunbridge Wells.
Travel Operations Manager
Role Overview:
As the Travel Operations Manager, you will be at the forefront of managing the operational aspects of high-value tour operations. This strategic role requires a dynamic leader with extensive travel industry experience to ensure the successful delivery of outstanding tours and maintain the highest standards of customer service.
What’s in it for you?
Salary: £60,000 - £65,000
Mixture of office working and WFH
25 days holiday plus bank holidays on top
Opportunity to purchase or sell up to 5 days holiday per year
Company Pension
Life Assurance
Private Health Scheme
Discounted Gym membership
Discount of Company products and merchandise
Childcare and Eye Care Voucher Scheme
Key Responsibilities:
Lead, mentor, and develop a high-performing team of business and product managers
Work collaboratively to achieve and exceed sales, revenue, and margin targets.
Maintain rigorous cost control over commercial expenditure to optimise profitability.
Innovate and develop new product ranges, staying abreast of industry trends.
Implement pricing and margin strategies to ensure competitiveness and meet contribution targets.
Oversee the selection, development, and negotiation of commercial agreements with suppliers.
Develop and maintain comprehensive reporting formats to monitor and enhance Tour Operations performance.
Product Management & Development:
Lead teams in continuous development and enhancement of products
Agree upon annual product, brochure, and contracting plans
Conduct regular product reviews and sessions for ongoing refinement
Foster strong relationships with external suppliers to ensure product quality and support
Promotion, Communications & Research:
Oversee the development and execution of comprehensive marketing plans
Manage the production and presentation of online content and brochures to drive engagement
Promote Tour Operation products internally and externally, building strong stakeholder relationships
Represent Tour Operation products at industry events, exhibitions, and conferences
Legal & Corporate Compliance:
Ensure all Tour Operations services comply with prevailing legislation in all operating markets
Regularly review and update Terms & Conditions for each product
Implement and oversee the Health & Safety process for all Tour Operation products
Skills and Experience:
Substantial operational management experience within the travel industry
Exceptional leadership and motivational management skills
Proven commercial acumen with a creative approach to developing new business
Direct knowledge of packaged flight and tour operations, including experience with ABTA & ATOL bonding
Experience in project management with multi-functional teams
Previous success in managing and developing reservation & tour operation systems
Proven track record of successful team leadership
Excellent verbal and written communication skills
Strong numerical ability
Flexible attitude to working in a dynamic environment
Location:
The role is based on the outskirts of Tunbridge Wells. Must be driver due to location
Salary: £60,000 - £65,000
Refer a friend and earn up to £500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website.
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities
