Internal Account Manager
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| Job Type | Permanent Full Time |
| Location | East Grinstead |
| Area | West Sussex, UK |
| Sector | Customer Service |
| Salary | £21,000 plus comms + excellent company benefits |
| Start Date | |
| Advertiser | Andy Wilson |
| Telephone | 01342325316 |
| Job Ref | AW13503 |
- Description
- Lloyd Recruitment Services have partnered with a leading company who are in search of an Internal Account Manager to join their growing team in based on the outskirts of East Grinstead.
About the role:
Internal Account Managers focus on building relationships to enable them to enhance revenue streams within existing accounts as well as bring new customers on board. As an Internal Account Manager, you will work alongside a Senior Account Manager, and you will be responsible for meeting monthly targets whilst maintaining a high level of customer satisfaction. Our client is looking for a self-motivated person who is passionate about customer engagement and continually extending their knowledge to enable them to give best advice and become a valued resource for the customer.
What’s in it for you?
Starting salary up to £21,000 plus quarterly bonuses and monthly commission
Genuine year one OTE £28,000-£30,000 plus a fast-moving career forward
Benefits:
Company events
Company pension
Free parking
Health & wellbeing programme
On-site parking
Employee awards
Responsibilities and duties:
Working directly with a Senior Account Manager
New business generation and account management role with a focus on generating leads and new contacts including outbound cold calling and support and involvement in call out days.
Following up on all marketing leads
Customer engagements such as meetings, networking events
Active engagement with existing accounts and with previous prospects to revisit opportunities
Proactive management of renewals looking for upsell and cross-sell opportunities
Liaising with customers and prospects to understand their needs and offering a solution (based on wide range of products)
Negotiating purchase of required products and services with company suppliers
Ongoing training from vendors and other third parties to refresh and extend knowledge
Webinar training always available to increase knowledge and awareness
Ensuring that activities are correctly documented in our CRM etc
Skills and attributes required:
Good standard of literacy and numeracy with GCSE grade 4 or above in Maths and English
Disciplined and self-motivated with strong attention to detail
Familiarity and good level of proficiency with MS Office suite of products (or willingness to develop)
Excellent communication skills – verbal and written
Ability to actively listen to a customer’s needs and match to appropriate products and services
Engaging and approachable – able to build and maintain good relationships
Self-motivated – able to work productively and organise workload
Innovative and creative – always looking at ways to create additional contacts, understanding when a “No” could be a “Maybe” or even a “Yes”
Tenacious / resilient – can overcome objections / sees the positive, moves on to the next challenge, picks their battles
Driven – understands their targets, owns their targets, controls their results
Focus on productivity and an appreciation of commerciality and business critical activity
Ideally you will have some experience working in a commercial environment dealing will customers over the phone and email (desirable)
Due to the location candidates must be a driver
Refer a friend and earn up to £500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website.
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
