Part time Patient Concierge
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| Job Type | Temporary / Contract |
| Location | Oxshott |
| Area | Surrey, UK |
| Sector | Office Support |
| Salary | £12.80 per hour |
| Start Date | ASAP until May 2024 |
| Advertiser | Nicola Francis |
| Telephone | 01342325316 |
| Job Ref | NF13478 |
- Description
- Lloyd Recruitment Services is excited to collaborate with a thriving independent family-run business located near Oxshott. They are currently seeking a part-time Patient Concierge to join their growing team on a fixed term contract until May 2024.
Join a company that makes a meaningful impact on the lives of their customers every day. As a Patient Concierge, your primary role is to enhance patient satisfaction by delivering exceptional customer service throughout their entire journey.
Our client takes immense pride in their first-class customer service, and they are dedicated to providing top-notch care to their patients. If you're passionate about making a real difference in people's lives, we'd love to hear from you!
What's in it for you?
Competitive hourly rate: £12.80 per hour
Part-time position: 15 hours a week (2 days a week)
Part time contract until May 2024
Role Summary:
This role involves supporting critical processes that drive the business, including regular interaction with the Medical Director, directors, managers, customers, suppliers, and other external parties. It's a hands-on position that fully immerses you in the company's day-to-day operations.
Key Accountabilities:
Manage the patient journey from the initial consultation to surgery
Take responsibility for assigned patients, ensuring follow-up until surgery is scheduled, and maintain accurate records
Meet conversion rate targets from consultation to surgery
Handle challenging patient situations, collaborating with senior managers to reach satisfactory resolutions
Proactively anticipate patient concerns and needs throughout the treatment process, providing a personalised and top-tier patient experience
Ensure seamless patient flow within the clinic
Manage wait times effectively, communicating clearly to manage patient and consultation expectations
Maintain a welcoming reception environment that promotes excellent customer service
Key Responsibilities:
Deliver exceptional customer service to patients and visitors
Possess strong communication skills
Work effectively as part of a team in a fast-paced environment
Maintain proficiency in written and spoken English
Be flexible with working hours, especially to cover late finishes on clinical/surgery days
Pay close attention to detail and complete checklists accurately
Maintain a professional appearance
Handle payments for services and products
Offer exceptional customer service to instil confidence in patients choosing our care
Answer phone calls and address inquiries or requests
Respond to patient queries via email, letter, and phone
Perform data entry in our in-house systems
Provide general administrative support to the team
Handle document copying, scanning, and filing
Prepare clinics with patient files and ensure documentation is up-to-date
Ensure prompt attention to all correspondence and maintain accurate records
Manage the sign-in and sign-out process for all patients and visitors
Conduct post-operative courtesy calls to patients
Key Skills and Experience:
Essential experience and confidence in telephone call handling in an office setting
Outgoing and confident personality, with strong problem-solving skills and adaptability
Excellent written and verbal communication skills, including proficiency in Microsoft Office, especially Excel
Strong interpersonal skills
Effective organisational skills and attention to detail
Polite and professional demeanour
Ability to work as part of a team while taking individual accountability
Willingness to learn new tasks and assume responsibility
Competitive hourly rate: £12.80 per hour
Part-time position: 15 hours a week (2 days a week)
Refer a friend and earn up to £500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website.
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
