Call Centre Agent
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| Job Type | Permanent Full Time |
| Location | Wallington |
| Area | Surrey, UK |
| Sector | Customer Service |
| Salary | £20,000 to £25,000 |
| Start Date | |
| Advertiser | Chelsea McGreig |
| Telephone | 01372818299 |
| Job Ref | CM 13462 |
- Description
- We are looking for experienced Call Agents to join a friendly team in a busy contact centre based in Wallington.
Providing a calm and professional service, you will respond to members of the public either facing difficult situations or needing advice and guidance, sometimes being required to respond quickly and efficiently.
You will need to be a clear and confident communicator able to gain as much information as possible by questioning and be able to remain calm under pressure.
Call Agents work a 4 on 4 off rolling shift pattern, with the following repeating shift times:
7am to 7pm
8am to 8pm
2pm till midnight
And 9pm till 7am
These shift times are set, and you must be able to commit to ALL of them in the contact centre in Wallington, Surrey.
Paying £20,000 - £25,000 depending on experience.
Duties:
Taking incoming calls from members of the public, gaining as much information as possible
Writing a report with the information gathered which will be forwarded to various law enforcement agencies.
Being a friendly voice on the end of the phone, remaining calm and advising the best course of action.
Understanding the nature of the call i.e. urgent or non-urgent and acting accordingly
What’s in it for me?
Opportunity to work in a role where you really make a difference
Life insurance 2x your annual salary
Pension scheme
Cycle to work scheme or option to rent a bike
Employee discount scheme for shopping and entertainment plus more…
The Individual:
Excellent interpersonal skills with good telephone manner to ensure callers are put at ease
Ability to work well under pressure and make quick decisions
Ability to retain information and record to a high level
Previous experience in a call centre or working would be an advantage.
If this sounds like you, apply now!
If not, please take a look at our other roles or give us a call today and see how we can help.
Refer a friend and earn up to £500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website.
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
