Operations Administrator
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| Job Type | Temporary / Contract |
| Location | East Grinstead |
| Area | West Sussex, UK |
| Sector | Office Support Operations |
| Salary | £25,000 DOE plus excellent company benefits |
| Start Date | |
| Advertiser | Nicola Francis |
| Telephone | 01342325316 |
| Job Ref | NF13457 |
- Description
- Lloyd Recruitment Services are pleased to be working with a leading employer in the East Grinstead area who are seeking who is in search of an Operations Administrator to join their team on a Fixed-Term Contract.
In this role, you will work within the Operations Team, supporting various administrative and operational tasks. Your responsibilities will include coordinating tasks, updating information, and providing support to the team. During peak seasons, you will also assist with customer communications in collaboration with the Resolutions Team.
What’s in it for you?
Salary of £25,200 pro rata (Contract until December 2024)
Mixture of office working and WFH after probation
25 days holiday plus bank holidays
Opportunity to purchase or sell up to 5 days holiday per year
Company Pension
Life Assurance
Private Health Scheme
Discounted Gym membership
Discount of Company products and merchandise
Childcare and Eye Care Voucher Scheme
Principal Accountabilities:
Responsible for delegated coordination tasks, such as suppliers, databases, and providing additional assistance and support for ad hoc tasks/projects
Update operational information and process/policy documents as needed
Become familiar with different aspects of the team's operations, which may require visits or overnight stays
Support specific programs or initiatives within the Customer Operations department
Support the team with various supply-related tasks
Take ownership of personal development, learning, and maintaining up-to-date knowledge of processes, procedures, and systems necessary to carry out the role
Provide support to various systems, including data entry and maintenance
Assist with bookings or reservations, liaising with other departments as needed
Communicate with team members to ensure information is shared in a timely manner
Support data loading and verification as required, ensuring the quality and accuracy of the data
Support the Resolutions Team in monitoring emails and inquiries
Log feedback and issues using the designated database
Acknowledge, investigate, and respond to customer concerns within established guidelines
Complete any ad hoc duties as required
The post holder will work as part of a team and have the ability to manage their workload across multiple areas of the Customer Operations team, providing regular updates on their progress to the Team Manager. The post holder should exhibit excellent organisational and communication skills
Essential:
The role may require occasional travel to various locations or events as required, including overnight stays
GCSE grade A-C or equivalent/higher in Maths & English
Proven relevant experience in an administrative or operational role
Demonstrated experience in a customer service environment
Demonstrated experience of working within a team
Proven history of working flexibly and to deadlines
Experience of working with remote locations
Skills and behaviours:
Excellent communication skills
Ability to deal with customers to resolve issues/complaints
Excellent team working skills
Analytical and problem-solving skills
Numerate and literate, both in verbal and written forms
IT proficient
Effective time manager and self-organiser
Results and people-oriented
Conflict resolution skills
Able to travel to multiple locations/events on occasion with overnight stays
Willing to undergo regular training
Refer a friend and earn up to £500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website.
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
