Telecoms Helpdesk and Support
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| Job Type | Permanent Full Time |
| Location | Manchester |
| Area | Greater Manchester, UK |
| Sector | Telecoms |
| Salary | £23,000 to £26,000 |
| Start Date | |
| Advertiser | Kim Williams |
| Telephone | 01372818299 |
| Job Ref | KW 13388 |
- Description
- Telecoms Helpdesk and Support
** Mon-Fri ** 9.30-6.00 ** On-going Training ** Various Retail & Leisure Discounts **
** Life Insurance ** Health Insurance ** Income Protection Scheme **
£23-26,000 – Full Time
Working week: 5 days a week in the office
Office located in Manchester M8 postcode area
Do you have experience of diagnosing faults over the phone (office based) on:
Hosted telephony (VoIP)
UC
WLR
Connectivity and Lines
Our client is an Ofcom registered and expanding Telecoms company, based in Manchester (M8 area), and they are offering this role with an immediate start for the right person, so don’t delay sending us your cv for review.
Key responsibilities:
Fault diagnosis and efficient management to resolution
Establish customer requirements and assess their needs through to implementation.
Escalating queries and concerns when necessary
Liaising with suppliers
Provisioning products and services
The candidate will have:
Proven working experience within the telecoms industry in a support role
Technical knowledge and understanding
Ability to multi-task and work under pressure
A desire to work as part of a team to generate fresh and innovative ideas
High attention to detail
Effective organisational and communication skills
Strong telephone manner
Hold all work-related information and materials confidential
Refer a friend and earn up to £500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website.
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
