Process Specialist
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| Job Type | Permanent Full Time |
| Location | Outskirts of Uckfield |
| Area | East Sussex, UK |
| Sector | IT |
| Salary | £30,000 - £45,000 plus excellent company benefits |
| Start Date | |
| Advertiser | Nicola Francis |
| Telephone | 01342325316 |
| Job Ref | NF13330 |
- Description
- Lloyd Recruitment Services is on the lookout for an experienced Process Specialist to join our client’s dynamic team. If you're passionate about driving process improvements and enhancing customer engagement in a global, multi-cultural setting, then this role is tailor-made for you.
Job Advert: Process Specialist – Customer Engagement
Role Overview:
As a Process Specialist – Customer Engagement, you'll play a pivotal role in streamlining and optimising end-to-end processes and reporting outputs. Your bridge-building abilities between IT systems development and business requirements will ensure that our clients organisation follows standardised and effective procedures within ERP and non-ERP platforms. A hands-on position, this role involves working closely with their stakeholders, documenting processes, and supporting IT system deployment on a global scale.
What’s in it for you?
Salary £30k - £45k depending on experience
Working hours: 8.30 – 17.00 (finish early on a Friday)
Hybrid working
Pension – the company would match 4% or 5% (increase with year of service)
Annual leave – 25 on top of the Bank Holidays (increase with service)
Free car park including electric car power station
Growing business, great company culture and workplace – modern office, sit-down-stand-up desk by default with 2 screens
Employee + partner “everyday discounts” on-the-go via a smart phone app “Hapi 4U” – supermarkets, fashion, technology, food & drink, travel, sports, hair & beauty, books, music & games, cinema, days out, gym, etc
Cycle to work scheme
Bonus structure
Key responsibilities:
Thoroughly understand business and system flows, ensuring alignment with standardised practices
Identify system gaps based on global business processes, collaborating with internal and external partners to implement improvements
Assist in onboarding experts to relevant systems, document process flows, and contribute to report design
Conduct regular reviews of operational processes to maintain compliance with established procedures
Provide training to stakeholders at various levels using diverse training approaches
Drive process enhancement initiatives to improve efficiency and impact
Qualifications and Skills:
Solid experience in customer-focused roles within project-driven manufacturing and supply chain contexts
Proficiency in relevant systems such as Microsoft Dynamics 365, including Field Service hub and basic understanding of Finance & Operations
Ability to create process flows and standard operating procedure documentation
Strong IT skills across hardware and software, with excellent analytical and detail-oriented capabilities
Outstanding communication skills and a flexible approach to teamwork
Capacity to work independently as well as part of a diverse team, contributing across various areas
Enthusiasm for problem-solving and contributing to a dynamic and international environment
Salary £30k-£45k depending on experience
Parking on site
Refer a friend and earn up to £500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website.
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
