Customer Service Coordinator
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| Job Type | Temporary / Contract |
| Location | Outskirts of Uckfield |
| Area | East Sussex, UK |
| Sector | Office Support |
| Salary | £24,000 DOE plus excellent company benefits |
| Start Date | |
| Advertiser | Nicola Francis |
| Telephone | 01342325316 |
| Job Ref | NF13314 |
- Description
- Are you passionate about being part of an exciting transformation journey working with a global, multi-cultural and highly motivated organisation? If the answer is yes than we’d love to hear from you…
Lloyd Recruitment Services is currently assisting a global manufacturing company in their search for a Customer Service Coordinator to join their team. The successful candidate will report to the Customer Service Manager and will be responsible for efficiently and professionally handling customer requests, scheduling engineers' workload, processing invoices, and managing customer accounts.
Why join our client:
They are dedicated in building a safer and more sustainable tomorrow. They offer comprehensive learning and development opportunities, challenging positions, and a dynamic, international, diverse, and proactive working environment.
What’s in it for you:
Salary up to £24,000 plus excellent company benefits
Multiple positions available (12 month fixed term contract, potential to go perm)
Hours of 8:30 – 5pm Mon – Friday
Flexible hybrid working
25 days holiday on top of the Bank Holidays
Pension up to 5% matched by the company
Employee + partner everyday discounts
Opportunity to work for a growing business with a great company culture and modern workplace
Free parking on-site
What you will do:
Handle customer enquiries via telephone calls and email.
Assist with general filing.
Raise invoices to customers
Schedule engineers' workload.
Process parts requests from Engineers
Manage customer accounts via their own computer systems.
Take responsibility for managing own workload
Proactively seek out and act on outstanding customer enquiries
Perform any other reasonable requests as determined by the company befitting the role, skills, and experience.
Process staff vetting
Update customer portals
Who they are looking for:
Essential:
Proven track record of working in a busy customer-based environment
Excellent telephone manner
Ability to self-motivate when working both alone or as part of a team
Good standard of literacy and numeracy
Good knowledge of Microsoft office
Good PC Skills training on our in-house computer system will be provided)
Good geographical knowledge of the UK
Competencies / Abilities
Resilience/ Persistence (to handle pressure in a professional way)
Using own initiative to get the job done.
Flexibility and adaptability (to accommodate all requests as deemed necessary by the business)
Planning and Organizing (to meet deadlines and targets with all-time bound orders)
Analytical skills (to establish all the facts resolving the situation)
Desirable
Previous experience of working in a busy service department would be welcomed.
Salary depending on experience
Outskirts of Uckfield
Must be driver due to location
Refer a friend and earn up to £500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website.
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
