2nd Line Engineer
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| Job Type | Permanent Full Time |
| Location | Wrotham |
| Area | Kent, UK |
| Sector | IT |
| Salary | competitive |
| Start Date | |
| Advertiser | Nicola Francis |
| Telephone | 01342325316 |
| Job Ref | NF13296 |
- Description
- Lloyd Recruitment Services is working with a leading IT solutions company who are in search of a 2nd Line Engineer to join their growing team in Wrotham.
About the role:
As a 2nd Line Engineer, you will play a crucial role as an experienced member of the technical team, contributing valuable technical expertise to this multi-faceted role. Your responsibilities will include providing ticket support on the Helpdesk, engaging in project work, and handling hardware maintenance tasks. Additionally, there will be opportunities for you to attend client sites to fulfil prescheduled projects and offer reactive troubleshooting.
As a 2nd Line Engineer, you will also relish the opportunity to impart your technical knowledge to others and mentor junior engineers. Your professional, respectful, and proactive approach to customer service will be key in ensuring clients receive top-notch support. Moreover, your in-depth knowledge of Windows technologies, including Windows Server and Desktop operating systems, will be highly valued.
What’s in it for you?
Monday to Friday with rotated shift work
Enhanced annual leave allowance of 32 days’ holiday, inclusive of bank holidays
Contractual sick pay
Lunchtime meals prepared by our client's in-house chef, providing nutritious and varied meals at a low cost
Refreshments provided, including deliveries of free fruit
Personalised water bottles to every employee, to encourage hydration
Air-conditioned office with sit/stand desks for comfort
An eyecare scheme to support with the cost of eye tests and glasses
Wellness events to promote health and wellbeing
An Employee Assistance Programme with access to trained counsellors
Responsibilities:
Provide ticket support on the Helpdesk, engage in project work, and handle hardware maintenance tasks
Attend client sites for prescheduled projects and reactive troubleshooting
Mentor and support junior engineers, imparting technical knowledge
Demonstrate a logical and methodical approach to troubleshooting
Make recommendations to clients for system improvements and upgrades
Fulfil other duties in line with business needs
Required Skills:
Proficiency in Windows Server 2003-2019 and Windows Desktop XP-10
Familiarity with Hosted Desktop and Cloud computing
Experience with Terminal server farm setups
Office 365 tenant setup and administration expertise
VMWare/Hyper-V administration knowledge
Strong networking capabilities (DNS, routing, switching, etc.)
Knowledge of VoIP, preferably with 3CX
Desirable Skills and Experience:
Exposure to Cisco/Draytek firewalls
Support experience with Apple products
Group Policy administration skills
Cabling survey and installations experience
Exposure to Ubiquiti/Cisco Wireless technologies
Previous experience working in a Managed Service Provider (MSP) environment
Recognised accreditations (MCP's, CompTIA, Apple)
Person Specification:
A logical and methodical approach to the task at hand
A willingness to learn and teach
Excellent documentation and communication skills
High standards of customer service
A personable and approachable nature
Keen attention to detail
A proven track record of being a self-starter
If you are an experienced 2nd Line Engineer / Technician seeking a challenging role within a leading IT services company, we invite you to apply. Join our client's team and embark on an exciting journey of professional growth and advancement.
Refer a friend and earn up to £500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website.
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities
