1st Line Support Engineer
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| Job Type | Permanent Full Time |
| Location | Wrotham |
| Area | Kent, UK |
| Sector | IT |
| Salary | Competitive salary |
| Start Date | |
| Advertiser | Nicola Francis |
| Telephone | 01342325316 |
| Job Ref | NF13295 |
- Description
- Lloyd recruitment services are pleased to be working with a leading IT Solutions company who are in search of an 1st Line Support Engineer to join their growing team in Wrotham, Kent.
About the role:
As a 1st Line Engineer, you will be an integral part of our dedicated team of engineers. Your primary responsibilities will include providing ticket support on the Helpdesk and handling hardware maintenance tasks. You will resolve various tickets, such as user setups, software installs, hardware fault finding, VPN troubleshooting, NTFS permissions changes, hosted service issues, email fault finding, mobile device support, and user profile problems.
In this dynamic role, you will have opportunities to attend client sites to fulfil prescheduled projects and offer reactive troubleshooting. Your passion for obtaining new technical knowledge and engaging with senior colleagues to expand your skillset will be highly valued. A general knowledge of Windows technologies, including Windows Server and Desktop operating systems, is essential to succeed in this role.
What’s in it for you?
Enhanced annual leave allowance of 32 days’ holiday, inclusive of bank holidays
Contractual sick pay
Lunchtime meals prepared by our client’s in-house chef, providing nutritious and varied meals at a low cost
Refreshments provided, including deliveries of free fruit
Personalised water bottles to every Employee, to encourage hydration
Air-conditioned office with sit/stand desks for comfort
An eyecare scheme to support with the cost of eye tests and glasses
Wellness events to promote health and wellbeing
An Employee Assistance Programme with access to trained counsellors
Responsibilities:
Handle ticket support on the Helpdesk and perform hardware maintenance tasks
Attend client sites for prescheduled projects and reactive troubleshooting
Demonstrate a logical and methodical approach to troubleshooting
Continuously expand technical knowledge by engaging with senior colleagues
Utilise the products and services within our established portfolio to recognise new business opportunities and escalate them into sales
Fulfil other duties in line with business needs
Required skills:
Proficiency in Windows Server 2003-2019 and Windows Desktop XP-10
Familiarity with Hosted Desktop and Cloud computing
General user and email administration skills
Office 365 tenant setup and administration expertise
Basic networking capabilities (DNS, DHCP, etc.)
Desirable Skills and Experience:
VMWare/Hyper-V administration knowledge
VoIP experience, preferably with 3CX
Support experience with Apple products
Group Policy administration skills
Cabling experience
Exposure to Ubiquiti/Cisco Wireless technologies
Previous experience working in a Managed Service Provider (MSP) environment
Recognised accreditations (MCP's, CompTIA, Apple)
Person Specification:
A logical and methodical approach to the task at hand
A willingness to learn and teach
Excellent documentation and communication skills
High standards of customer service
A personable nature
A keen level of attention to detail
A history of being a proven self-starter
Competitive salary depending on experience
Monday to Friday
If you are looking to join a leading IT services company and have the skills and passion for delivering exceptional customer service, we invite you to apply for the position of 1st Line Support Engineer. Take the next step in your career and be part of our dynamic team.
The responsibilities outlined in this job description are indicative but not exhaustive, and the post holder may be expected to adapt to changing requirements
Refer a friend and earn up to £500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website.
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities
