Project and Customer Service Administrator
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| Job Type | Permanent Full Time |
| Location | Hemel Hempstead |
| Area | Hertfordshire, UK |
| Sector | Customer Service Office Support PropertyConstructionCall Centre |
| Salary | £24,000 to £32,000 |
| Start Date | |
| Advertiser | Pippa |
| Telephone | 01372818299 |
| Job Ref | 13274 PS |
- Description
- Project and Customer Service Administrator
Customer Liaison Officer - Slough
£32,000 + Company car and fuel card provided
This varied role brings together our client’s people, customers and the community - working closely with colleagues to administer the developed programs.
This role requires robust time management, strong eye for detail, the ability to develop relationships with colleagues, agility, multitasking and to genuinely care about contributing to positive outcomes.
As Customer Liaison Officer you will be responsible for acting as the company’s representation to clients and their residents, providing effective and efficient communication between the client, residents and our internal project teams - building and maintaining strong relationships between the property company and its clients by being open, honest, and transparent.
Maintenance Planner – Hemel Hempstead
£26,000
You will be responsible for the day-to-day planning of your colleague out in the field, to ensure all jobs are allocated and carried out on a daily basis wherever possible, as well as:
Checking / allocating all booked jobs ahead of appointments.
Daily tracking of jobs and PDA usage
Ensuring all Operative’s diaries are reviewed to ensure appointments are met and closed off.
Ensuring all emergencies are appointed and allocated promptly
Daily monitoring of jeopardy to ensure no jobs are booked out of target and monitor absence levels to ensue all jobs are completed.
Liaising and calling back completion sheets from subcontractors.
Subcontractor updates & diary management.
Assisting with the Call Centre as and when required, keeping them updated of activities.
Customer Service Advisor - Slough
£24,000
We are seeking an experienced customer service professional, to join a team dedicated to working with tenants to resolve a range of maintenance issues that may crop up within their tenancy.
Working for a national maintenance contractor, you will answer and respond promptly and efficiently to any incoming calls, taking details on what’s happened and handover any follow-up work to the Admin team to handle moving forward.
You will ensure all information is taken accurately and customers data capture requirements are adhered to.
The team work on a rota basis, covering Monday to Friday 8am to 5pm, with some late shifts and occasional Saturdays.
Please note: Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
