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24/7 Call Handler


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https://www.lloydrecruitment.co.uk/8868-24/7-call-handler/customer-service/surrey/job2023-05-23 11:06:271970-01-01 Lloyd Recruitment Services Limited
Job Type Permanent Full Time
Location Sutton
Area Surrey, UK Surrey UK Sutton
Sector Customer Service
Salary £20,000 - £25,000
Start Date ASAP
Advertiser Chelsea McGreig
Telephone 01372818299
Job Ref 13108CM
Description
Lloyd Recruitment Services are looking for focused individuals who would like to make a difference in their role and to the community.

Providing a calm and professional service, you will respond to members of the public either facing difficult situations or needing guidance and advice, sometimes being required to respond quickly and efficiently. Working in a friendly team, you will need to be a clear and confident communicator and be able to remain calm when under pressure.



What’s in it for me?



  • Opportunity to work in a role where you really make a difference


  • Life insurance 2x your annual salary


  • Pension scheme


  • Cycle to work scheme or option to rent a bike


  • Employee discount scheme for shopping and entertainment plus more…




Duties:



  • Taking incoming calls from members of the public, gaining as much info as possible and imputing information on to database.


  • Being a friendly voice on the end of the phone while advising the best course of action.


  • Understanding the nature of the call i.e. urgent or non-urgent and passing to relevant department.




The Individual:



  • Excellent interpersonal skills with good telephone manner to ensure callers are put at ease


  • Ability to work well under pressure and make quick decisions


  • Ability to retain information and record to a high level


  • Previous experience in a call centre or working with vulnerable people would be an advantage.




Paying £20,000 - £25,000 per annum



Working a four-on-four off pattern, with the following repeating shift times:



7am – 7pm, 8am – 8pm, 2pm – Midnight and 9pm – 7am



Please note you must be able to commit to ALL the shift times above and you will be required to be office based full time in the office in Sutton



If this sounds like you, apply now!



If not, please take a look at our other roles or give us a call today and see if we can help you find your next role







Refer a friend and earn up to £500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website.



Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.



By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

 
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