Service Desk Manager
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| Job Type | Permanent Full Time |
| Location | Redhill |
| Area | Surrey, UK |
| Sector | Office Support |
| Start Date | ASAP |
| Advertiser | Mollie Egan |
| Telephone | 01372818299 |
| Job Ref | ME13023 |
- Description
- Are you ready to lead a team of IT support specialists and deliver exceptional customer service? Join our client, a growing and reputable business in Redhill, as a Service Desk Manager.
As the Service Desk Manager, you will be responsible for overseeing the technical support team, ensuring clients and customers receive exceptional customer service and technical support.
The ideal candidate will have a strong technical background and experience in managing a team in a fast-paced environment.
Key responsibilities:
Manage the day-to-day operations of the service desk team, including ticket queue management, ticket escalation, and ticket resolution.
Provide technical support and guidance to team members as needed.
Ensure service level agreements (SLAs) are met or exceeded.
Develop and maintain customer service standards and procedures.
Continuously review and improve service desk processes and procedures.
Manage staffing and scheduling to ensure adequate coverage during business hours.
Monitor team performance and conduct regular performance reviews.
Ensure that service desk tools and systems are maintained and up-to-date.
The Ideal Individual:
Minimum 5 years of experience in a service desk management role (within an MSP environment).
Technically minded while being able to communicate with non-technical clients.
Approachable, friendly personality - enjoys being a part of the broader team.
Possess a broad understanding of Microsoft Windows-based technologies (such as Active Directory), Networking (such as switches, firewalls), B2B technologies, and C (i.e. SLAs, dashboards, reports).
If you are a highly motivated and experienced Service Desk Manager looking for an exciting new challenge, we would love to hear from you!
Refer a friend and earn up to £500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website.
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
