2nd Line Support Technician
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| Job Type | Permanent Full Time |
| Location | Redhill |
| Area | Surrey, UK |
| Sector | IT |
| Salary | £28,000 - £40,000 DOE |
| Start Date | ASAP |
| Advertiser | Mollie Egan |
| Telephone | 01372818299 |
| Job Ref | ME13021 |
- Description
- Our client, a growing and reputable business, is seeking a highly skilled and experienced 2nd Line Support Technician to join their team.
You will be responsible for providing technical support to clients and customers, resolving complex issues, and working closely with team members to ensure exceptional customer service and technical support is provided.
Key Responsibilities:
Provide 2nd line technical support, resolving complex issues within agreed service level agreements (SLAs).
Work closely with the service desk team to ensure a smooth and efficient escalation process.
Identify and diagnose issues and provide solutions to prevent further incidents.
Maintain accurate and timely records of support requests, resolutions, and other activities.
Continuously improve technical skills and knowledge through ongoing training and development.
Participate in projects and other technical initiatives as required.
Provide outstanding customer service to all clients, ensuring high levels of customer satisfaction.
The Individual:
Have worked for a minimum of two/three years in an MSP environment.
Understand Microsoft Windows-based technologies (such as Active Directory), servers (such as Hyper-V, VMware, and Dell), and virtual desktops (I.e., Citrix, RDS), Networking (including switches and firewalls), Backups (i.e., Veeam, off site)
Someone who is extremely organised and has a good sense of detail.
Proficient written and verbal communication skills.
If you are a highly motivated and experienced 2nd Line Support Technician looking for an exciting new challenge, we would love to hear from you!
Refer a friend and earn up to £500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website.
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer
