Senior Patient Administrator
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| Job Type | Permanent Full Time |
| Location | East Grinstead |
| Area | West Sussex, UK |
| Sector | Office Support |
| Salary | £25,000 - £27,000 |
| Start Date | |
| Advertiser | Nicola Francis |
| Telephone | 01342 325 316 |
| Job Ref | NF12900 |
- Description
- Lloyd Recruitment Services are please to be working with a fantastic organisation who is currently seeking a Senior Patient Administrator to join their team in East Grinstead.
With an excellent reputation for providing outstanding customer service, our client is seeking a candidate with exceptional communication skills and a strong ability to work in a fast-paced environment.
Senior Patient Administrator
East Grinstead, Surrey
Salary: £27,000 per annum
7.5% pension contribution
Private medical cover
Health care vouchers
Career progression opportunities
22 days plus bank holiday
Monday to Friday 37.5-hour week (standard working hours with one extended shift per week on a Thursday)
As the Lead Patient Coordinator, you will be responsible for delivering exceptional levels of customer service to our patients and visitors. You will work closely with the Medical Director, Directors, Managers, customers, and suppliers daily, as well as other external parties as required. This is a hands-on role that requires a candidate who is fully involved in the day-to-day functioning of the hospital.
Responsibilities:
Delivering outstanding customer service to patients and visitors to the hospital
Strong communication skills
Good written and spoken English
Must have a flexible attitude to working hours to cover late finishes on clinical days
Good attention to detail and ensure all “checklists” are completed thoroughly and correctly.
Smart appearance
Learn the “Discovery” process for all new patients to the hospital.
Taking payments for services and products
Answering phone calls and either directing queries accordingly or dealing with the patient’s requests.
Answering patient queries via email, letter, and phone
Data Entry onto our in-house systems
General Administration support for the whole team
Document copying, scanning, and filing.
Preparing clinics with patient files and maintaining these files with documentation
To ensure all correspondence receives prompt attention and maintained accurately.
Ensuring all patients/visitors are signed in and out of the hospital.
Implementation of paperless environment from reception to clinic
Support & development of junior staff
Provide support to the Technicians during clinic times, deal with patient queries, coordinate staffing rota to ensure adequate and correct staffing of clinic and reception area.
Undertake staff appraisals (patient co-ordinators) reporting into Office Manager.
Ad hoc across site working/visits to ensure patient experience continuity and provide support/cover for annual leave/sickness.
Overarching responsibility for patient quotations, billings and liaising with finance department.
Ensure patient feedback questionnaires are dealt with and reported on.
Requirements:
Experience in a similar role within a medical environment (desirable)
Confident and outgoing personality
Good problem solver, able to respond quickly to changing business needs
Excellent written and verbal communication skills techniques are crucial with a high level of computer literacy including a working knowledge of Microsoft office, including Excel
Effective and competent organisational skills
Polite manner
Ability to work as part of a team but show individual accountability
Willingness to learn new tasks and the ability to take on and accept responsibility
£27K plus excellent company benefits
If you are looking for an opportunity to work within a centre of excellence and have a passion for providing excellent customer service, then please apply today. Our client is an equal opportunity employer and welcomes applications from all qualified candidates.
NB: Lloyd Recruitment Services would like to thank you for taking the time to apply, however due to the volume of applications received, we are only able to contact shortlisted candidates
